Utility Planner I

Western Virginia Water Authority   Roanoke, VA   Full-time     Engineering
Posted on February 9, 2024
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Responsible for coordination and management required to modify or provide new water and sewer services to customers. Responds to requests for water and sewer service extension projects. Coordinates with internal and external local jurisdictions’ departments, including planning, zoning, development, permitting etc., to ensure efficient processes/procedures related to water/sewer availability and service connections. Reviews plans, specifications, cost estimates, plats, deeds and easements for development projects.  Bachelor’s Degree in engineering/planning/science or other related field required. 


Includes the following. Other duties may be assigned or scheduled.

  • Plans, directs, and coordinates all activities of assigned
  • Takes the lead in responding to requests for change in service, service extensions, new services, and development projects.
  • Coordinates with other Authority departments and Divisions for project-related technical and financial documentation.
  • Assists other Authority departments and Divisions with engineering-related questions and problem resolution.
  • Addresses and resolves customer complaints.
  • Assists customers and Authority staff with questions relating to Authority facilities, infrastructure and services.
  • Performs Project Management duties for assigned new service installation and development projects, including conducting site visits and field inspections, as necessary, for new service installation.
  • Coordinates with internal and external local jurisdictions’ departments including planning, zoning, development, permitting, economic development, etc., to ensure efficient processes and procedures related to water and sewer availability and service connections.
  • Assists in the formulation of long-range programs for utility improvements.
  • Directs field survey crew(s) in the collection of survey data for existing water and sewer assets, including valves, water meters, fire hydrants, sewer manholes, etc.
  • Conducts reviews of plans, specifications, cost estimates, plats, deeds, and easements for development and infrastructure projects.
  • Assist with formulation and administration of departmental policies, procedures, standards, plans and programs.
  • Confers with Development Manager on problems encountered in assigned
  • Proficiently operates typical computer software applications including; asset management, GIS, work order system(s), billing and financial systems, Microsoft Office (Word, Excel, Access, etc.), Adobe Acrobat, and Authority–specific enterprise software applications.
  • Consults with legal representation on project related issues, as directed.
  • Coordinates with internal departments to ensure service requests are handled in a manner that provides the best possible customer
  • Participates in various work teams




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to direct staff.
  • Ability to develop, review and recommend processes and procedures for assigned area, identifying and discussing impact on assigned area.
  • Ability to think logically and analyze
  • Ability to effectively present information to management, public groups, project stakeholders and/or employees as necessary, both verbally and in writing.
  • Ability to respond to inquiries or complaints from employees and customers orally or in writing as
  • Knowledge of water and sewer design and construction standards.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Ability to read, understand, and apply technical and legal documents, standards, specifications, engineering designs, drawings, plans and details.
  • Ability to read, interpret, understand, and apply applicable laws, regulations, and standards.
  • Working knowledge of equipment, materials, methods and procedures used in water and sewer related activities.
  • Ability to establish and maintain effective working relationships with co-workers, employees, other Water Authority departments and the general
  • Ability to represent assigned area in meetings
  • Ability to work with minimal supervision and negotiate and resolve
  • Ability to analyze and solve difficult technical and administrative
  • Ability to   define  problems,   collect  data,   establish  facts  and  draw   valid
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, maps and procedure
  • Ability understand and carry out instructions furnished in writing, oral or diagram
  • Ability to write reports, correspondences and procedure manuals in a clear concise
  • Ability to communicate technical concepts to technical and non-technical audiences.
  • Ability to work alone or in a team
  • Must possess and maintain a good work ethic concerning attendance, punctuality, positive attitude, meeting deadlines, being a team player and encouraging teamwork among
  • Skill in use of computers and various software (word processing, spreadsheets, databases, CAD, GIS, finance, billing, work order, ).


Degree from an accredited college or university in engineering, planning, science or other related field.  


  • Must possess a valid Virginia driver's license or have the ability to obtain one within 60 days of employment date. No more than six (6) demerit points on driving record if required to drive Water Authority


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to walk, stand, and sit; use hands to finger, handle or feel; reach with hands and arms; talk and
  • Specific vision abilities required by this job include ability to adjust focus. If corrective lenses are noted on driver’s license, the lenses must be worn when operating Authority
  • Repetitive movement using equipment is
  • While performing the duties of this job, the employee is regularly required to stoop, kneel, crouch, bend, climb, balance or
  • Employee must be able to stand for an extended amount of time at the
  • Employee must be physically able to walk several miles during the
  • Employee must be physically able to regularly reach
  • Employee must regularly lift, carry and/or move up to 50 pounds and occasionally 100 pounds. Assistance is required on weight amounts above those listed. Failure to do so could result in injury and denied Worker's Compensation benefits.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Employee will be regularly exposure to moderate or high noise level, extreme outside weather conditions, uneven, steep, slippery terrain conditions, dusty conditions and wet and/or humid
  • Employee will be subject to exposure to moving mechanical parts and heavy equipment
  • Employees will be subject to roadway hazards, i.e.
  • Employee will be subject to outside hazards, i.e. poison ivy, bees, spiders, dirt, animals.
  • Employee will be subject to confined areas, i.e. confined spaces, sewer manholes, water vaults, wastewater pits, and/or protected


The above statements describe the general nature and level of work assigned to in this job position. They should not be construed as an exhaustive list of all job duties or tasks performed by personnel so classified.

The following will identify the selection guidelines for job placement:

  • WVWA application
  • Rating of education, experience, training and qualifications
  • Reference checks
  • Interview with WVWA management team
  • Applicant must pass a pre-employment physical and drug/alcohol test
  • A criminal background check and social security number verification will be performed. The results must match information provided by the applicant on the WVWA application
  • Job related test might be required and would be administered to all applicants applying for the position