Customer Relations Representative - 36 hrs/week
Applicants should apply on-line at our website and may view a full job description at: www.westernvawater.org/careers
Works directly with the public either in person or via phone; responding to questions including, but not limited to handling customer escalation calls and correspondence, setting up new services, terminating new services, and often dealing with difficult situations or people. Advocate on behalf of the Western Virginia Water Authority by interpreting rules and regulations and policies and procedures especially when dealing with confrontational customers. Conduct financial utility reporting, billing data research, and balancing. Associate Degree with required course work in accounting/ information systems/business plus five (5) or more years of related experience. Minimum of two (2) years direct customer service experience involving servicing customer accounts/problem solving. Experience in water/sewer utility preferable.
EDUCATION and/or EXPERIENCE
Associate Degree or higher with required course work in accounting, information systems, and business plus five (5) or more years of related experience. Minimum of two (2) years recent direct customer service experience involving servicing customer accounts and problem solving. Proficient in Microsoft Office products including but not limited to Word and Excel. Experience in water/sewer utility preferable.