Visitor Services and CRM (Customer Relationship Management) Coordinator

Visitor Services & CRM (Customer Relationship Management) Coordinator

Visit Virginia's Blue Ridge (VVBR), a destination marketing organization, currently has a full-time (hourly/non-exempt) opening for a Visitor Services & CRM (Customer Relationship Management) Coordinator.

The Coordinator will be responsible for daily oversight of the Customer Relationship Management (CRM) program through Simpleview, tracking partnership inquiries and business updates, consumer inquiries, and research. This position requires an independent, problem-solving manager who will oversee the CRM and carry out the Destination Development plan and program of work for the department. The Coordinator will also assist Visitor Services staff in greeting the public, with a focus on good customer service to help visitors with their requests, and working tourism related weekend sponsored events, meetings, and sports tournaments.

Preferred Bachelor's Degree in Technology, Marketing, Business, Tourism & Hospitality Management or related field. One year of work experience may substitute for one year of the required education up to a maximum of four years substitution. Where substitution is accepted, applicant must show increased knowledge-base and experience in progressively more challenging work assignments.

Must have strong organizational and database management skills. Must have strong verbal and written skills, and be able to communicate to a diverse audience. Good problem solving and interpersonal communications skills as well as strong customer service focus is required. Microsoft Office and Simpleview CRM experience preferred; Programming skills are a plus. Occasional weekend work and a valid driver's license are required. Competitive pay and benefits package.

Interested parties should submit a cover letter, resume and 3 professional references no later than 5:00 pm on Friday, September 2, 2022 to

Visit Virginia's Blue Ridge
ATTN: Heidi Bowling, Director of Operations / Assistant to the President
101 Shenandoah Avenue NE
Roanoke, VA 24016
hbowling@visitvbr.com

Visit Virginia's Blue Ridge is an Equal Opportunity Employer.