System Support Specialist

Virginia Tech   Blacksburg, VA   Full-time     Information Services / Technology (IT)
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Posted on June 30, 2021

Job Description

The System Support Specialist reports to the director and provides both administrative assistance to the department as well as low-level technical assistance to the supported departments within the division. The System Support Assistant works to document and collect data on projects and software or web development efforts within the division. In addition, the position assists with administrative tasks such as assisting with answering phones, documenting support requests, inventories, tracking of resources, and record keeping. Other administrative duties may be required as directed. This position may be called upon to provide low-level technical support to users and assists with support center operations during peak hours. The support provided would typically entail entering support requests, prioritizing, and directly assisting with the lowest level issues. The incumbent may also be called upon to assist project teams with the deployment or development of information systems, hardware, or other resources. The successful candidate will have the ability to keep detailed records of job status in the ticketing and change management systems, the ability to communicate and interact with diverse clientele, a strong work ethic, and organizational skills to work independently with minimal supervision and adapt quickly to changing computing environments.

Required Qualifications

Demonstrated working knowledge of Microsoft Windows operating systems.
Experience troubleshooting software and hardware system deployments and network installation/maintenance.
Must have a valid motor vehicle operator's license in order to travel and transport equipment to various work sites across campus.
Ability to provide clear and concise communication.
Ability to work autonomously with little supervision.
Ability to effectively analyze, research, and resolve technical problems.
Ability to interact effectively with faculty, staff, students, and vendors.
Must be able to safely move and handle up to 50 lbs.

Preferred Qualifications

Degree in Computer Science, Information Technology, Engineering, or related discipline.
Experience with information system deployment and documentation.
Experienced interfacing with IT staff such as Engineers, Service Desk personnel, and clients.
Experienced in the development and production of user manuals, training manuals, and other technical documentation.
Completion of A+, Network +, or Security+ Certifications.

Pay Band

3

Appointment Type

Regular

Salary Information

Up to 38,000; Commensurate with experience.

Review Date

07/30/2021

Additional Information

The successful Candidate will be required to have a criminal conviction check

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Malcolm Beckett at malcolm@vt.edu during regular business hours at least 10 business days prior to the event.