Slate AdministratorVirginia Tech
Reporting to the Vice Provost of Enrollment Management, and working in close collaboration with the Assistant Dean and Director of Admissions & Academic Progress at the Graduate School, the Slate Administrator performs software maintenance, enhancements, and configurations necessary to ensure reliable business workflow in Slate environments to support various business processes including expanding CRM functionality to continuing students, event management, admission application submission, admission application review, and document management. This position will serve as the primary contact with the vendor and provide Slate services, including support and training of slate captains as needed. Serving as the technical subject matter expert for Slate, this position will propose functional enhancements, provide guidance on new and better methods for configuring Slate to meet campus needs, coordinate with Information Technology services and functional areas across campus, troubleshoot Slate-related production issues, and provide user documentation and training.
Earned Bachelor’s degree. Experience with customer relationship management systems. Relevant work experience in project management providing technical and operational support in a fast-paced environment. Demonstrated skills in the use of cross-platform information management, through integrated and relational databases and vendor software. Good communication skills. Ability to exercise discretion and independent judgement and make informed decisions in complex situations. Demonstrated ability to work effectively with individuals from diverse backgrounds.
Bachelor’s degree in computer science, information technology, web technology, or related field. Proficiency with SQL, systems/technology integration, spreadsheets, database applications, programming/scripting, html, xml, and other web technologies. Experience working with higher education student systems, including but not limited to CRMs, admissions systems, and student information systems such as Banner. Experience using the Slate CRM software in an administrative capacity.
The successful Candidate will be required to have a criminal conviction check
About Virginia Tech
Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.
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