Security Center Representative
Job Description
The Security Center Representative provides security, safety and community services to University employees, students, and visitors. This position is responsible for monitoring and utilizing the campus video surveillance system for the purposes of deterring and providing information regarding criminal and safety incidents, activating the University’s emergency notification system, answers calls on the department’s main line and provides assistance or forwards to the Regional 911 Center as needed, monitors direct and silent emergency alarms notifying responsible parties, and answers non-emergency calls for assistance. The security center representative also enters, updates and retrieves information from a variety of computer systems, receives requests for information regarding vehicle registration, driving records and warrants, student information, and parking information, and provides pertinent data. Monitors several complex public safety radio frequencies, operates a variety of communications equipment, including radio consoles, telephones, and computer systems. This position may assist in providing on-the-job training for Security Center Representative and submit progress reports and evaluations on trainees. This position is considered essential personnel, which requires reporting to work during adverse weather conditions.
Required Qualifications
The successful candidate will have:
- Demonstrated customer service experience.
- Significant experience using computers.
- Must have the ability to effectively organize, prioritize, and handle several work tasks simultaneously.
- Excellent communication skills in person and on the telephone with the ability to speak clearly and concisely.
- Ability to effectively interact with a diverse clientele.
- Ability to understand, interpret, and follow policies and procedures.
- Must be able to work independently or with others in an isolated environment for long periods of time.
See other for additional employment requirements and conditions.
SPECIAL REQUIREMENTS:
- Willingness and/or ability to work rotating shifts, including nights, holidays and weekends; work on an on-call basis; work irregular duty assignments; and wear a uniform.
- Must successfully pass a criminal history/background check and a psychological assessment.
- State law requires successful candidate to be a U.S. citizen or have been a lawful resident of the U.S. for the past 10 consecutive years and employed by a criminal justice agency.
- Must be able to give credible testimony in court.
Preferred Qualifications
-Associate’s Degree and/or equivalent training/experience with law enforcement, security, communications or corrections
-Experience operating a variety of communication hardware such as phone, two-way radio, or paging systems in a high volume environment
-Experience using Microsoft Office software
-Experience dispatching law enforcement, fire and/or emergency medical services
-Experience answering complaints and providing information in a public contact environment.
Pay Band
3
Salary Information
$29,510.00
Review Date
1/22/21
Additional Information
Employment Conditions:
Alternate work schedule-Rotating Shifts, including nights, holidays, and weekends; work on an on-call-basis; work irregular duty assignments; and wear a uniform. Must have a criminal background check. Must have a driver's license check, Emergency Personnel-weather related, Emergency Personnel health &; safety related, Candidates for employment are required to successfully complete a pre-employment drug screening. Incumbents are subject to random, reasonable suspicion and post-accident drug and alcohol screening, Subject to random drug screening and in accordance with department policy. Successful completion of a psychological assessment is required.
Selected applicants must become VCIN/NCIC certified within the first year of employment.
Additional Requirements:
This position is designated safety sensitive. Candidates for employment are required to have a criminal history check, including fingerprinting and a pre-employment drug screen. Incumbents are subject to random, reasonable suspicion and post-accident drug and alcohol screening.
Must be a U.S. citizen or a lawful resident of the U.S. for the past 10 consecutive years and employed by a criminal justice agency.
Must undergo an extensive background check and credit history check, with satisfactory results.
Successful completion of a psychological assessment is required.
Visit police.vt.edu for details on above employment conditions.
About Virginia Tech
Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Operations HR at opshr-g@vt.edu during regular business hours for assistance.