Patient Services Assistant

Virginia Tech   Blacksburg, VA   Full-time     Health Care Provider
Posted on September 15, 2021
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Job Description

Provides excellent client support to the Veterinary Teaching Hospital. Serves as initial contact for clients and referring veterinarians, facilitates proper scheduling of appointments and acts as a liaison between client, referring veterinarian and VTH personnel. Will assist all support staff in daily client interactions as needed. Will serve as a contact for emergencies and facility issues within the building, which will require interacting with Virginia Tech Police and other outside agencies. Supports the Large and Small Animal Patient Receiving and Medical Records in proper patient registration and medical record processing. Must be able to calmly and quickly handle various emergencies, contacting the proper personnel for assistance. General office duties will include filing, faxing, copying, scanning and uploading forms. Infrequent afterhours
support may be needed via telephone for Front Desk staff. Must have good communication skills, being able to communicate well with referring veterinarians, clients, faculty, staff and students. Maintains a calm and pleasant demeanor at all times. Must be very adept at multitasking. This position will serve many areas within the hospital and college. The goal of this position is to ensure that the patient, client and referring veterinarian will receive optimum care and attention. This position is considered essential personnel and it is necessary for employee to be at work if the University is closed due to inclement weather.

Required Qualifications

Previous experience in a professional office environment. Excellent communication and interpersonal skills on the telephone and in person, must be a team player, good organizations skills. Ability to work under stress and meet appointed deadlines, ability to perform general office related duties, proficient computer skills, including Microsoft Office, Word and Excel. Demonstrates sound problem solving skills. Good working knowledge of medical terminology. Previous experience dealing with the public.

Preferred Qualifications

Previous work experience as a medical receptionist, medical records data entry, support of a multi-clinician veterinary practice. Medical Terminology experience.

Pay Band


Appointment Type


Salary Information

Salaried - Commensurate with Experience 

Review Date


Additional Information

The successful candidate will be required to have a criminal conviction check as well as documentation of COVID-19 vaccination or receive approval from the university for a vaccination exemption due to a medical condition or sincerely held religious belief.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Carrie Nowlin at during regular business hours at least 10 business days prior to the event.