Parking Enforcement Officer
Job Description
Employee performs routine patrolling of University parking lots to ensure parking rules and regulations are being observed. Patrols parking lots to ensure vehicles are parked in compliance with campus parking rules and regulations. Will use a handheld computer and printer to issue parking citations on a daily basis. Contacts the parking dispatcher to verify accurate customer and account information. Will install boot hardware and assist with towing as needed. Must be able to work with a diverse and often irate clientele while providing excellent customer service. Responds to customer parking complaints such as meter malfunctions and illegal parking. Will work special events on campus such as graduation, move in/out, football games, orientation and other events supported by the university. Required to assist with snow removal during inclement weather on campus. Responsible for monitoring parking signs on campus and reporting any problems to supervisor. Responsible for weekly meter collection and meter maintenance as needed. Responsible for tagging, collection, storing and retrieving of bikes on campus as needed. Assist motorists on the university campus by performing jump starts, lockouts, and completion of required paper work for these tasks. At times this position will be the first point of contact to the Virginia Tech Community, quality customer service is essential. This position will help and assist individuals with directions and parking information on campus while maintaining a positive and professional attitude.
Required Qualifications
Demonstrated customer service experience that includes the ability to work with diverse and irate customers; basic computer skills; must possess a current valid driver's license. Position requires the ability to safely operate a three wheeled motorized vehicle and or a bicycle; ability to move and handle up to 50 lbs. or more; ability to stand and walk for long periods of time; the ability to work in a variety of weather conditions as needed and report to work during inclement weather conditions.
Preferred Qualifications
Previous security, parking enforcement or related experience; knowledge of university parking rules and regulations; familiarity with Virginia Tech campus; data entry experience; use of a two way radio; Previous experience working in higher education environment. Previous customer service experience. |
Pay Band
3
Review Date
November 19, 2019
Additional Information
The successful Candidate will be required to have a criminal conviction check
About Virginia Tech
Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire accommodation please contact the hiring department.