Parking Customer Service Agent

Virginia Tech   Blacksburg, VA   Full-time     Call Center / Customer Service
Posted on September 14, 2021
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Job Description

The Parking Customer Service Agent is responsible for providing parking services support to employees, students, and visitors of the Virginia Tech campus. General responsibilities of this position include: provide excellent customer service to a diverse group of customers, sell and issue parking permits and Smart Way bus passes, process citation payments, and perform data entry to process information into the Flex Parking database system. The incumbent will perform report maintenance, daily cash drawer balance, permit inventory, weekly processing of meter collections, and daily processing of returned mail. Additional duties for this position may include being the backup for the Receptionist and Booth Attendant at the North End Center. This position is responsible for collecting the majority of the revenue received at Parking Services and may require additional hours on nights, weekends, or special events. It is also mainly performed in an office environment and involves considerable sitting and standing for long periods of time, including repetitive motion through the use of a computer.

Required Qualifications

• Strong customer service and cashiering experience in a high demand environment.
• Experience reconciling accounts and/or reports.
• Data entry experience.
• Demonstrated proficiency with Microsoft Office programs such as Excel and Word.
• Excellent interpersonal and communication skills.
• Ability to work with diverse and irate customers in a team-based environment.
• Ability to provide accurate, detail-oriented results on a consistent basis.
• Must be able to safely and frequently move and handle up to 30 lbs.
• Work is primarily performed in an office environment and involves considerable sitting and standing for long periods of time and repetitive motion through the use of a computer.
• May need to work additional hours outside of normal schedule to meet the needs of the department and division.
• Must be able to work in a variety of weather conditions.

Preferred Qualifications

• Experience working with database applications.
• Knowledge of Virginia Tech Campus.
• Knowledge of parking rules and regulations.

Pay Band

3

Appointment Type

Regular

Review Date

9/28/2021

(Posting will remain active until the position is filled; preference will be given to submissions received prior to review date.)

Additional Information

• Must be able to safely and frequently move and handle up to 30lbs.
• Work is primarily performed in an office environment and involves considerable sitting and standing for long periods of time and repetitive motion through the use of a computer.
• May need to work additional hours outside of normal schedule to meet the needs of the department and division.
• Must be able to work in a variety of weather conditions.
• Must have a criminal background check.
• Must have valid driver's license.
• Must have an acceptable and safe driving record.
• Must maintain driver's license and eligibility to operate a state-owned motor vehicle.

The successful candidate will be required to have a criminal conviction check as well as documentation of COVID-19 vaccination.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Operations HR at opshr-g@vt.edu during regular business hours at least 10 business days prior to the event.