Provides daily management of summer conference and guest dining operations with a focus on customer service, efficiency, and economy. Proactively communicates with a diverse group of customers, staff, and colleagues in a friendly and courteous manner. Handles daily business transactions with high accuracy and performs self-audits of work and processes. Coordinates with various university offices and other Student Affairs entities to provide a seamless and quality experience for guests and colleagues. Supervises summer student staff and other professionals assigned to the area during peak times and coordinates with the service desk for training and summer operations. Processes, reviews and audits of purchase requisitions, human resources processes, budgetary planning materials, and work orders within the facilities organization. Creates reports for supervisory review and planning.
Ability to work independently with minimum supervision, prioritize and perform multiple functions with frequent interruptions. Experience in handling occasional difficult situations or customers who have a conflict with policies or services rendered. Previous experience and knowledge of accounting principles to manage invoices, accounts payables/receivables, reconciliation of payment, and performance of self-audits and participating in required university reviews/audits.
Bachelor’s degree in Business, Customer Service, Hospitality & Tourism Management, or equivalent education and/or experience preferred. Experience with billing activities. Experience with Microsoft Office (especially Word and Excel) and database applications. Experience with Banner enterprise management system, StarRez Conference Module, or similar software packages.
Commensurate with experience.
The successful candidate will be required to have a criminal conviction check as well as a driving check and documentation of COVID-19 vaccination.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
About Student Affairs:
Student Affairs at Virginia Tech fosters a community where each student creates a customized experience to meet their goals. Building on our motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice our Principles of Community, which are fundamental to our ongoing efforts to increase access and inclusion and to create a community that nurtures learning and growth. We are actively seeking people to join our community and help us prepare leaders for the world. Our people in Student Affairs are committed to student well-being and assuring that all students Experience VT by demonstrating, supporting, and operationalizing our Aspirations for Student Learning. If you are someone dedicated to ensuring student success, then we want you to consider being a part of our team!
If you are an individual with a disability and desire an accommodation, please contact Darryl McCallum at email@example.com during regular business hours at least 10 business days prior to the event.