Lead Computer Support Tech
Job Description
The Lead Computing Support Technician will provide Tier I and Tier II technical support and is responsible for the installation, repair, configuration, and maintenance of workstations, portable computing devices, desktop computers, and the associated peripheral equipment and software for users in multiple departments across multiple locations within the Division of Operations. Preforms troubleshooting efforts for major hardware or software problems and works with vendors to return defective products for service. In addition, the Systems Support Lean Technician also helps maintain system documentation, provides oversight and coordinates daily student activities, works with the Associate Director to plan and maintain new student/employee training documentation and strategies, serves as a resource for Systems Support Technicians and provides initial guidance before issues are escalated for Tier III support. Performs other IT-related work as assigned.
Required Qualifications
- Detailed and comprehensive knowledge of Windows Operating Systems, MAC OSX, TCP/IP Networking, Active Directory, and network printing.
- Experience in a helpdesk environment.
- Experience training and supervising others.
- Demonstrated troubleshooting and research skills.
- Experience with enterprise management of desktop and laptop computers.
- Experience working in networked computing environments, including TCP/IP, IPv4/IPv6, and wireless networks.
- Experience in a Windows Domain and Windows Active Directory environment.
- Comprehensive knowledge of PC hardware, software and printing.
- Experience in Windows Firewall and knowledge of desktop security best practices.
- Good communication and organizational skills.
- Ability to interact effectively with faculty, staff, students and vendors.
- Ability to keep thorough documentation.
- Ability to provide clear and concise communication.
- Ability to work autonomously with little supervision.
- Ability to effectively analyze, research and resolve technical problems.
- Must have a valid motor vehicle operator's license in order to travel and transport equipment to various work sites across campus.
Preferred Qualifications
- Experience with mobile device platforms.
- Experience with automated image deployment.
- Experience with providing helpdesk support in a large enterprise environment.
- Experience working in a state and/or university or similar environment.
Pay Band
4
Appointment Type
Regular
Salary Information
Up to $50,000, Commensurate with experience
Review Date
August 13, 2021
Additional Information
The successful Candidate will be required to have a criminal conviction check
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Malcolm Beckett at malcolm@vt.edu during regular business hours at least 10 business days prior to the event.