IT Support Specialist I
Job Description
The Collaborative Computing Solutions (CCS) department within the Division of IT at Virginia Tech is working to ensure that faculty, staff, and students at the university have access to robust tools and environments to empower innovation and collaboration at all levels. To support this mission, CCS is seeking a talented IT Support Specialist I to join our team.
About CCS
CCS directly manages the following services for Virginia Tech
- University Email Services (Gmail and Exchange Online)
- VT SaaS Offerings (G Suite for Education, Office 365, and Slack)
- Cloud Accounts and Services (AWS and Azure)
- Secure Virtual Environments (Hyper V)
- VT Active Directory
Responsibilities include:
- Perform network, systems, and applications administration and other routine operational tasks
- Develop, enhance, and maintain tools or scripts to assist in provisioning, administration, and performance monitoring
- Utilize knowledge, assets, and resources to participate in project planning to develop solutions that meet business requirements
- Learn new technologies and skill sets with direction, including configuration management and infrastructure automation
- Act as an escalation interface for support and communications with customers and the Virginia Tech call center
- Diagnosis and troubleshoot technical issues
- Self-motivated with ability to work independently under high-level direction as well as the ability to work in a team environment
- Create and maintain up-to-date documentation of services and functions
- Follow established policies, procedures and best practices to ensure operational excellence and efficient workflow
Required Qualifications
- Bachelor’s degree in STEM field or related field or 4 years equivalent work experience in a related field
- Strong interpersonal, organizational, and communications skills
- Basic knowledge of fundamental LAN/WAN technologies and IP protocols such as HTTP, DNS, DHCP, NTP, NFS
- Self-motivated with ability to work independently under high-level direction as well as the ability to work in a team environment
- Experience troubleshooting software and hardware system errors
- Experience with command line interfaces
- Customer-focused attitude with a desire to learn and serve
- In order to comply with export control laws, this position is restricted to a U.S. Citizen or Lawful Permanent Resident
Preferred Qualifications
- 2 or more years of help desk or IT support experience
- Experience with notification systems (Microsoft System Center, PagerDuty, OpsGenie, etc)
- Working knowledge of remote access configuration and methods, version control systems, or configuration management systems
- Familiar with authentication protocols and other methods of providing security for passwords and network communication, including Multi-Factor Authentication
- Previous experience preparing reports/documents and presenting information
- Experience in providing security guidance and training to both technical personnel and end-users
- Relevant professional certifications such as Security+ or related
Review Date
Oct 23, 2019
Additional Information
The successful Candidate will be required to have a criminal conviction check
About Virginia Tech
Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire accommodation please contact the hiring department.