The Enrollment Coordinator serves as a professional customer service representative for the Continuing & Professional Education team. The enrollment coordinator provides high quality services to a diverse clientele in person, over the phone, and via email, complying with funds handling guidelines while providing registration services for nearly 350 programs and 26,000+ participants per year. This unit is often the first point of contact for participants of university-sponsored programs coming to campus or participating regionally or across the Commonwealth of Virginia. Maintaining a detailed knowledge of programs is vital to effectively answer questions and cross-promote programs while speaking with participants. This position requires keen attention to detail, exceptional customer service, full compliance with internal processes, and excellent record-keeping/documentation skills. Program reconciliation and auditing is also a key responsibility.
Occasional travel may be required to provide onsite local and out of town registrations. Occasional weekend, early morning and late evening work may be required based upon program schedules. Due to the nature of this position, the enrollment coordinator will be required to push, pull, and safely move and handle items (program materials) up to 50 pounds or more.
•Customer service experience in a high-volume environment
•Cash handling experience, such as balancing receipts, preparing daily deposits or auditing records
•Demonstrated proficiency with current Microsoft Office software applications (Word, Excel, Outlook) and strong keyboarding skills
•Ability to work independently with minimal supervision and be able to resolve problems and make independent decisions
•Ability to work cooperatively in a team environment
•Must be able to effectively and efficiently prioritize tasks and responsibilities and meet deadlines
•Ability to work well under pressure with a high degree of accuracy
•Courteous and professional communication skills (written and verbal) are necessary to work with a diverse domestic and international clientele
•Strong organizational and time management skills
•Knowledge of university policies and experience
•Experience working with Banner or similar relational database
•Training or related experience in accounting and auditing
•Experience working with registration/enrollment for conferences/events
Up to a budget maximum of $39,000
The successful Candidate will be required to have a criminal conviction check
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
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