Distance Learning Technician

Virginia Tech   Blacksburg, VA   Full-time     Education
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Posted on July 13, 2021

Job Description

This position is part of Distance Learning Classroom Support group within Technology-Enhanced Learning and Online Strategies (TLOS) division of Virginia Tech’s IT department. This group provides first level technical and operational support for the Technology-enhanced classrooms and virtual classrooms used for distance learning programs. This group Diagnoses and facilitated or resolved connection failures, audio/video failures, and other problems related to equipment, software or network malfunction in an originating or receiving classroom location. The distance learning technician will regularly collaborate with students, faculty and other groups within TLOS to facilitate the use of Distance Learning at Virginia Tech

Required Qualifications

- Possess knowledge of and demonstrate the use of a distance learning technologies such as Interactive Video Conferencing, Zoom, Teams or Go to Meeting
- Possess knowledge of and demonstrate computer competency skills such as adjusting display resolution, loading a program, searching for a file, entering a URL address, setting and saving bookmarks, loading and displaying a PowerPoint presentation
- Experience identifying different types of cables and connections used with computers, video and audio and demonstrate the skill to identify the following cables and connectors HDMI, DVI, Display Port, RJ45, VGA, USB 2.0, 3.0 and Types A, B and C, RCA
- Documented experience working independently and with teams, under pressure, and meeting firm deadlines
- Documented experience in a customer service role

Preferred Qualifications

- Bachelor’s degree in Communications or Education with emphasis on instructional technology, distance learning, or the equivalent in experience
- Experience using Smart Boards, computer Whiteboards, Crestron AV controls, and/or document cameras
- Experience using Windows and/or Apple OS
- Experience with audio mixing boards or software as well as effects, compressors, limiters and EQ
- Previous experience researching and resolving basic to complex distance learning technologies and computer technical issues
- Valid driver's license

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Additional Information

The successful Candidate will be required to have a criminal conviction check

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Brittany Kessler at bmlester@vt.edu during regular business hours at least 10 business days prior to the event.