Case Manager

Virginia Tech   Blacksburg, VA   Full-time     Social Service
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Posted on July 7, 2021

Job Description

The Office of Undergraduate Academic Integrity is seeking qualified candidates for the position of Case Manager. This position is an integral part of our efforts to support and promote a culture of honesty and integrity. The person in this position will be expected to function with a high level of independence grounded in a thorough understanding of the purpose, policies, and procedures of the Undergraduate Honor System under the direction of the Director of Undergraduate Academic Integrity.

The Case Manager is a member of the Office of Undergraduate Academic Integrity staff and often serves as the initial point of contact for honor code cases and must ensure matters are handled in a sensitive, timely, and confidential manner. This position will create and maintain case files for honor code investigations, send out appropriate correspondence to faculty and students, assist in the scheduling of honor code hearing panels and student faculty resolution discussions, as well as ensure proper followup through the duration of a case's life. This position administratively supports professionals and students working within the Office of Undergraduate Academic Integrity. This position is regularly 20 hours per week with opportunities for additional hours upon request during busier times with a maximum of 30 hours per week, with the specific hours flexible. This position is also a 9 month position and functions only during the academic year with summers, May 31st – August 15th, off. Additionally, options for both in-person and remote work are available upon discussion with the hiring supervisor.

Specific responsibilities of the Case Manager include:

1. Responding to requests and inquiries of students, faculty, and other stakeholders on behalf of the Office of Undergraduate Academic Integrity.
2. Processing, management and tracking of all Undergraduate Academic Integrity cases.
3. Representing the Office of Undergraduate Academic Integrity at University events.
4. Providing general assistance and support for administrative work related to Undergraduate Academic Integrity.

Required Qualifications

1. High School Diploma
2. Previous administrative and/or customer service experience in an academic or professional office environment.
3. Strong computer skills and the ability and willingness to learn new software.
4. Experience with Microsoft Office Suite.
5. Strong communication, organizational, management, and interpersonal skills.
6. Proven ability to cultivate positive working relationships and gain the trust and respect of all levels of internal and external constituencies, as well as the ability to foster a cooperative work environment.
7. Ability to organize resources, manage records, and establish priorities.
8. Demonstrated ability to work with sensitive and stressful situations in a professional and confidential manner.
9. Ability to establish and maintain professional and productive working relationships with professionals and students at all levels.

Preferred Qualifications

1. Bachelor’s degree in a related field or a combination of education and experience with employee and/or student conflict management and case management.
2. Demonstrated experience in case management or monitoring a work flow using a database.
3. Demonstrated experience with Banner, HokieSpa and/or other relational databases.

Pay Band

3

Appointment Type

Restricted

Review Date

07/23/2021

Additional Information

The successful Candidate will be required to have a criminal conviction check

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Lisha Farrier at lfarrier@vt.edu  during regular business hours at least 10 business days prior to the event.