Case Manager
Job Description
Reporting to the Director of ADA/Section 504 Compliance, the Case Manager often serves as the initial point of contact for several units in the Office for Equity & Accessibility and must ensure matters are handled in a timely, sensitive and confidential manner. The Case Manager will support units within the Office for Equity and Accessibility. The position will create and maintain investigation case files and accommodation case files. The position will send out and manage appropriate ADA forms, track ADA forms, record receipt of ADA documents, file ADA documents, and follow up with notes on case management form, and maintain databases related to the ADA interactive process, and assist with commencement related activities as needed. The incumbent assists with providing guidance to individuals who believe they are experiencing discrimination and harassment, obtains relevant information from required parties, organizes and maintains case files, schedules appointments, and supports the daily activities of the office including but not limited to: triaging calls, responding to inquiries on the OEA, OEA training, and inquiries on the ADA email addresses, referring issues to the appropriate resources, handling correspondence, developing and maintaining systems for tracking and retrieving data related to mandated workshops, generating and reconciling reports, assisting and preparing information to meet internal and external reporting requirements, assisting with event preparation and coordination, and other duties as assigned.
Required Qualifications
• Bachelor's degree in a related field or equivalent combination of education and experience with employee and/or student conflict management, or case management.
• Proficiency with software applications such as Microsoft Word, Excel, PowerPoint, management of records
• Strong administrative skills
• Ability to work with sensitive and stressful situations in a professional and confidential manner
• Excellent interpersonal and organizational skills
• Excellent communication skills, including the ability to communicate with large and diverse audiences
• Knowledge of EO/AA laws and principles of equity and diversity
• Ability to monitor case management using a database
• Ability to support the development of a campus culture that values and promote diversity
• Ability to work collaboratively with students, faculty, staff, administrators, and partners.
Preferred Qualifications
• Case management experience in a legal or regulatory compliance environment
• Experience with ADA or Title VII laws, regulations, and principles
• Experience in equal opportunity, affirmative action, or human resources
Pay Band
4
Appointment Type
Regular
Salary Information
$41,000-45,000
Review Date
October 19, 2020
Additional Information
The successful Candidate will be required to have a criminal conviction check
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Julie Weaver at juliew19@vt.edu during regular business hours at least 10 business days prior to the event.