Patient Financial Services Rep/UKHC
University of Kentucky
Lexington, KY
Full-time
Health Care Provider
Posted on May 7, 2024
Posting Details
Posting Details
Job Title
Patient Financial Services Rep/UKHC
Requisition Number
RE45242
Working Title
PFS Representative - REV Cycle MGT-PFE
Department Name
H4027: REV Cycle MGT-PFE
Work Location
Lexington, KY
Grade Level
07
Salary Range
$17.50-27.31/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
AA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
This position requires regularly sitting at a computer workstation for extended periods of time; and standing or walking with objects weighing up to 25 pounds; lifting, pushing, and/or pulling objects weighing up to 50 pounds; and performing tasks with repetitive motions.
Shift
Monday – Friday 8am – 4:30pm
Job Summary
Under the direction of the Assistant Director and Patient Advocate Supervisor, the Patient Financial Services Representative is responsible for resolving uninsured inpatient and outpatient accounts by following up on screenings completed for financial assistance, disability, and Medicaid. The representative is expected to be familiar with the hospital and departmental policies and procedures and has the ability to utilize all resources within the hospital and department to accomplish the assigned job duties. This position will also provide customer service to patients and families to help ensure that UKHC provides excellent customer service by answering questions and collecting sufficient cash necessary to support healthcare operations and participating in unit and enterprise activities to improve efficiency, quality, safety, and patient satisfaction.
This is a remote position and requires that the employee maintain a clean, ergonomic appropriate, and HIPPA Compliant workspace, along with internet to handle efficient work requirements via computer and to participate on screen for work meetings.
Skills / Knowledge / Abilities
The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Associate degree; third-party insurance claims follow-up/collections experience; and medical, office, and/or clerical work preferred. Previous experience working with patient accounts/ HIPAA is highly preferred.
Deadline to Apply
05/13/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
Patient Financial Services Rep/UKHC
Requisition Number
RE45242
Working Title
PFS Representative - REV Cycle MGT-PFE
Department Name
H4027: REV Cycle MGT-PFE
Work Location
Lexington, KY
Grade Level
07
Salary Range
$17.50-27.31/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
AA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
This position requires regularly sitting at a computer workstation for extended periods of time; and standing or walking with objects weighing up to 25 pounds; lifting, pushing, and/or pulling objects weighing up to 50 pounds; and performing tasks with repetitive motions.
Shift
Monday – Friday 8am – 4:30pm
Job Summary
Under the direction of the Assistant Director and Patient Advocate Supervisor, the Patient Financial Services Representative is responsible for resolving uninsured inpatient and outpatient accounts by following up on screenings completed for financial assistance, disability, and Medicaid. The representative is expected to be familiar with the hospital and departmental policies and procedures and has the ability to utilize all resources within the hospital and department to accomplish the assigned job duties. This position will also provide customer service to patients and families to help ensure that UKHC provides excellent customer service by answering questions and collecting sufficient cash necessary to support healthcare operations and participating in unit and enterprise activities to improve efficiency, quality, safety, and patient satisfaction.
This is a remote position and requires that the employee maintain a clean, ergonomic appropriate, and HIPPA Compliant workspace, along with internet to handle efficient work requirements via computer and to participate on screen for work meetings.
Skills / Knowledge / Abilities
The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Associate degree; third-party insurance claims follow-up/collections experience; and medical, office, and/or clerical work preferred. Previous experience working with patient accounts/ HIPAA is highly preferred.
Deadline to Apply
05/13/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Rate your level of expertise in using Microsoft Office Suite (Word, Windows, Excel, and PowerPoint).
- None
- Basic
- Average
- Proficient
- Expert
- * Do you have experience with health insurance and or pharmacy insurance coverages?
- Yes, I have health Insurance coverage experience
- Yes, I have pharmacy Insurance coverage experience
- Yes, I have both health and pharmacy coverage experience
- No, I do not have either type of experience
- * How many years of experience do you have working with patients from a financial aspect?
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- * Do you have employment experience acting as a patient advocate? If so, please give a brief overview of your involvement.
(Open Ended Question) - * Please explain why you are interested in this particular position.
(Open Ended Question) - * Please describe a time when you provided exceptional customer service and include specific details regarding the situation.
(Open Ended Question) - * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.
(Open Ended Question) - * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
- Yes
- No
- * Where did you first see this position advertised other than on UK's online employment system?
- InsideHigherEd.com
- HigherEdJobs.com
- Diverseeducation.com (Diverse Issues in Higher Education)
- Latinosinhighered.com
- HospitalCareers.com
- Indeed.com
- LinkedIn.com
- Higher Education Recruitment Consortium (hercjobs.org)
- A Colleague, Friend and/or Family Member
- Careerbuilder.com
- UK Job Fair
- None of the Above
Required Documents
- Resume
- Cover Letter
