Administrative Support Associate I #RE37997
Posting Details
Posting Details
Job Title
Administrative Support Associate I
Requisition Number
RE37997
Working Title
Department Name
3J540:Employment
Work Location
Lexington, KY
Grade Level
41
Salary Range
$15.51-24.81/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
AA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
3 years
Required License/Registration/Certification
None
Physical Requirements
The essential job functions of this position require you to: communicate and build working relationships with staff, faculty and candidates from diverse backgrounds; abide by University guidelines; maintain confidentiality; prioritize and manage work effectively; provide exceptional customer service and positively represent the university; ensure work is detailed, accurate and completed in a timely manner; perform work in a sedentary or standing position for long periods of time; interact with individuals from various levels throughout the university and educate others on employment processes and work successfully in a team as well as independently.
Shift
Monday – Friday, either 7:30am – 4:30pm (preferred) or 8:00am – 5:00pm (40 hrs/week)
Job Summary
The Administrative Support Associate I in Human Resources Employment is part of a collaborative team working in a fast-paced environment to provide exceptional customer service to job applicants and university hiring officials. This position will be responsible for providing technical and administrative support to the Career Employment team. Technical support will encompass several systems including UK's employment system, the Integrated Employment System ( IES). Responsibilities will include initiating hiring proposals, reviewing and approving payroll authorization forms (PARs), completing 6 month holds, reopening positions, reactivating applications, and fulfilling requests for personnel file reviews. Administrative support will include, but is not limited to: conducting research, coordinating materials for interviews or training sessions, managing department purchases and processing payments, communication with applicants and hiring officials, and other requests needed by the Career Employment team and HR Employment leadership.
This individual will support the Customer Service team by promptly and enthusiastically answering phone calls received from the HR Employment automatic call distribution ( ACD) phone system and own phone line, effectively referring customers to appropriate area of HR. This position will provide front line customer service to walk-in traffic when needed and/or requested and be responsible for successfully assisting all customers which can include, but is not limited to: completing I-9 forms and other new hire paperwork, facilitating Student Employment interviews, guiding computer lab users, and completing opening/closing procedures when appropriate.
This position will complete assigned tasks per department standard operating procedures ( SOP), related UK policy and procedures, and relevant state and federal employment laws. This role will contribute to the continuous improvement of department services and the division's reputation by actively engaging in work teams and projects, identifying potential areas for improvement, and assist in developing employment resources for both applicants and hiring managers.
The University of Kentucky considers the health, safety and well-being of our entire community to be a top priority. In alignment with this priority, all new hires must provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. For areas that fall under the federal CMS mandate, start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted.
Skills / Knowledge / Abilities
We are seeking an individual with initiative, superior customer service focus, team orientation, excellent written and oral communication skills and the ability to build strong working relationships. A successful candidate will also have technical knowledge, the ability to multi-task with a strong emphasis on accuracy and attention to detail. Solid time management, problem solving, critical thinking, follow-through, stress tolerance, planning, and organizational skills are all critical to success in this position. A high level of respect for confidentiality and diversity are a must.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Experience working in a high volume, fast-paced human resources environment.
Deadline to Apply
05/08/2023
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * How many years of paid working experience do you have in a fast paced, customer service position in an office environment?
- None
- More than 0, up through 2 years
- More than 2 years, up through 5 years
- More than 5 years
- * How many years of paid work experience do you have ordering department office supplies, managing department purchases and processing payments?
- None
- More than 0, up through 2 years
- More than 2 years, up through 5 years
- More than 5 years
- * How many years of paid work experience do you have providing administrative & technical support for electronic systems (e.g. online employment system, SAP, etc.)?
- None
- More than 0, up through 2 years
- More than 2 years, up through 5 years
- More than 5 years
- * Tell me about your experience handling a high volume of administrative work for an organization where paying close attention to detail was critical. Include the type of organization and the tasks you were responsible for completing.
(Open Ended Question) - * Please describe your approach to customer service. Give me a specific example of when you have applied this approach.
(Open Ended Question) - * Where did you first see this position advertised other than on UK's online employment system?
- InsideHigherEd.com
- HigherEdJobs.com
- Diverseeducation.com (Diverse Issues in Higher Education)
- HERCjobs.org (Higher Education Recruitment Consortium)
- InsightIntoDiversity.com
- Latinosinhighered.com
- Indeed.com
- Careerbuilder.com
- A Colleague, Friend and/or Family Member
- UK Job Fair
- None of the Above
Applicant Documents
Required Documents
- Resume
- Cover Letter
Optional Documents