Transit Operations Supervisor
- General Definition of Work
Performs technical and administrative work supervising operators, resolving customer complaints, anticipating and resolving hazardous road conditions, maintaining records and files, and related work as apparent or assigned. Work is performed under the supervision of the Transit Operations Manager. Supervision is exercised over assigned staff. This position is classified as an essential position during designated planned or unplanned events.
**This position is not eligible for telework**
- Essential Functions
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
- Supervises, motivates and oversees operators in the execution of their duties; ensures mission, goals, and objectives are understood and achieved;
- Completes operator evaluations; disciplines, coaches, counsels operators; provides appropriate documentation.
- Monitors the radio system to maintain contact with operators and to control on-street service.
- Evaluates and revises schedules; implements alternative service and routing due to collision or detours; responds to emergency situations; works with maintenance to troubleshoot problems occurring to vehicles on the road.
- Supports the proper conduct of investigations of collisions, incidents, and complaints and compiles paperwork.
- Prepares operational reports; monitors online scheduling program for compliance with hours and communication; corrects pay sheets; submits road reports as needed.
- Serves as liaison between the operators and the general public, other Town departments, and emergency services as needed.
- Serves as back-up to all other supervisors as needed; operates the bus in revenue and non-revenue service as needed; handles shift change as needed; adjusts work hours to meet division requirements
- Provides on-street supervision to ensure compliance with scheduled headways and all other operating standards; assists operators with potential problems.
- Assists with applicant interviewing and hiring process, as assigned.
- Inspects all in-service vehicles to ensure they are maintaining their scheduled headways.
- Knowledge, Skills, and Abilities
Thorough knowledge of the principles and practices of public transit system administration; thorough knowledge of the hazards and safety precautions of large scale operations; general knowledge of business practices applicable to public transit system management; ability to plan and supervise the work of others; ability to establish and maintain effective working relationships with Authority officials, associates and the general public; ability to communicate ideas effectively both orally and in writing.
Education and Experience
High school diploma or GED and moderate experience working in a regional public transit system, or equivalent combination of education and experience.
- Valid commercial driver's license (Class B with Air Brakes and P endorsement) in the Commonwealth of Virginia with a satisfactory driving record.
- This is a safety-sensitive position subject to drug and alcohol testing guidelines as set forth by the Federal Transit Administration and the US Department of Transportation in 49 CFR Part 40, and Part 655, as amended.
- A pre-employment drug screening is required for this position.
- Drug and alcohol testing guidelines set forth by the U.S. Department of Transportation and Federal Transit Administration, will be followed during the employment period.
- Physical Requirements
This work requires the frequent exertion of up to 50 pounds of force; work regularly requires using hands to finger, handle or feel and repetitive motions, frequently requires sitting, speaking or hearing and reaching with hands and arms and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, tasting or smelling, pushing or pulling and lifting; work requires close vision, distance vision, ability to adjust focus, depth perception, color perception, night vision and peripheral vision; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work regularly requires exposure to fumes or airborne particles, exposure to outdoor weather conditions and exposure to vibration, frequently requires working near moving mechanical parts and occasionally requires exposure to toxic or caustic chemicals and exposure to bloodborne pathogens and may be required to wear specialized personal protective equipment; work is generally in a loud noise location (e.g. grounds maintenance, heavy traffic).
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