Senior Transit Receptionist

Town of Blacksburg   Blacksburg, VA   Full-time     Administration / Clerical
Posted on November 22, 2022
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General Definition of Work

The Senior Transit Receptionist position provides customer service by answering phones, assisting with trip planning, receiving visitors at the front desk, and administrative support for the Communications and Customer Service division. Work is performed under the supervision of the CCS Coordinator.

Shift: Monday - Friday 7:30 am - 1:30 pm

The Town of Blacksburg is an EEO Employer M/F/D/V

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.   

  • Answers and logs, by category, incoming phone calls and assists customers with trip planning and general customer service questions
  • Provides exceptional customer service to all visitors and customers in-person and via phone
  • Ensures all visitors sign in, providing the first line in building security
  • Provides detailed documentation of all customer feedback to CCS staff
  • Manages the lost and found process including the retrieval, logging, processing and securing all lost and found items in an online database
  • Assists the Communications and Customer Support staff with the research and procurement of small purchases
  • Assists with the planning and preparation of special events and projects
  • Maintains Employee Leave calendar  

Knowledge, Skills, and Abilities

  • Thorough knowledge of standard office practices, procedures, equipment, and administrative support techniques
  • Thorough knowledge of business English, spelling, and arithmetic
  • Thorough knowledge of departmental programs and policies
  • Ability to make arithmetical calculations
  • Ability to follow oral and written instructions
  • Ability to read and understand maps
  • Ability to operate a variety of office equipment to produce complex/technical documents
  • Ability to establish and maintain effective working relationships with public officials, associates, and the general public
Education and Experience
  • High school diploma or GED required 
  • Moderate experience working with the Microsoft Office Suite in a Windows-based environment
Special Requirements
Valid driver's license in the Commonwealth of Virginia with a satisfactory driving record


Physical Requirements

  • This work requires the occasional exertion of up to 10 pounds of force
  • Work regularly requires sitting, frequently requires speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking and lifting
  • Work has standard vision requirements
  • Vocal communication is required for expressing or exchanging ideas by means of the spoken word
  • Hearing is required to perceive information at normal spoken word levels
  • Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts and operating motor vehicles or equipment
  • Work has no exposure to environmental conditions
  • Work is generally in a quiet location (e.g. library, private offices)

The Town of Blacksburg offers a wide range of benefits.
Read more about what we offer here.