HVAC/Refrigeration Service Manager
HVAC/Refrigeration Service Manager
Salary: $78,000 - $110,000/year (DOE)
We are seeking a Service Manager for our HVAC/Refrigeration division in Turlock, CA, to ensure customer satisfaction through high-quality, timely service. The role involves coordinating with technical and administrative teams to manage business operations, contributing to the company’s financial growth and profitability.
Primary Responsibilities:
- Provide oversight for on-time and within budget job completion.
- Communicate effectively with internal staff for accurate billing and scheduling.
- Ensure client satisfaction in all company performed jobs.
- Manage a quality after-hours emergency On-call service program.
- Monitor and control job/project costs to meet original estimates.
- Assist in recruiting, hiring, training, and evaluating service department personnel.
- Organize training and conduct regular meetings on workload, customer service, safety, and company policies.
- Continuously evaluate technicians’ technical ability and implement training programs, including compliance with regulatory guidelines.
Required Skills and Qualifications:
- Manage field technicians’ work, schedules and provide technical support.
- Understand advanced principles of HVAC, refrigeration, and heating with a strong technical skill set.
- Comprehend customers’ needs.
- Strong verbal and written communication skills.
- Effective time management and attention to detail.
- Building long-term client relationships.
- Availability to work 40+ hours per week, including nights, weekends, and holidays as necessary for successful company operations.
- Minimum 5 years of field experience.
- At least 1 year in an HVAC/Refrigeration Supervisory role.
Required License or Certification:
- EPA Universal Certification
- Valid Driver’s License with a clean DMV record