Systems Engineer - Identity Access Management/Storage

Roanoke County   Roanoke, VA   Full-time     Information Services / Technology (IT)
Posted on July 5, 2024
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Performs professional and technical work implementing and supporting local and wide-area networks including participation in related projects, installation and support of networking infrastructures, server hardware and software configurations, enterprise storage environment, enterprise electronic communications, network monitoring and fine-tuning, documentation and integration of LAN-based technologies within the Information Technology environment. Performs other duties as assigned.

Individual assignments will be determined by the supervisor based on current workloads and department needs.

The candidate chosen for this position should be heavily skilled in Identity Access Management and Storage.


All Areas

  • Collaborate with other information technology professionals to assist with projects to determine impact and establish scope and schedules to ensure satisfactory and timely completion of work.
  • Creates and maintains system documentation on network hardware, software, installation settings and various other network and communication specifications.
  • Collaborate with the Systems Architects to assist in the planning and administration of projects to determine impact and establish scope and schedules to ensure satisfactory and timely completion of work.
  • Assists in analyzing the need for additional hardware, software, or network infrastructure including justifications and provides this information to management.
  • Maintains and troubleshoots DNS and DHCP issues as they arise.
  • Assists with planning, acquiring, and coordinating the installation of in-house and remote hardware and software across the organization's network.
  • Tunes all system hardware and software for maximum operating efficiency using tools such as SolarWinds.
    • Installs, maintains, configures, and manages the day-to-day operations of:
    • Fiber channel SAN array hardware and software
    • mobile communications devices
    • network hardware and software with emphasis on routers, switches and firewalls
    • wireless network systems
    • Intrusion prevention systems
    • Web filtering systems
    • network backup, data security and virus protection strategies
    • access control system
  • Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and similar equipment.
  • Maintains and troubleshoots DNS and DHCP issues as they arise.
  • Identity Access Management
    • Assist in managing and ensuring effectiveness of servers, including e-mail, print, and backup servers, and associated operating systems and software.
    • Assist in the administration of collaboration environments, e.g., email, messaging, and intranet.
    • Administer IAM platforms, including user provisioning, de-provisioning, access requests, and access reviews.
    • Provide technical support and troubleshooting for IAM-related issues, working closely with end users and stakeholders to resolve issues in a timely manner.
    • Stay updated on emerging technologies and best practices in identity and access management, recommending improvements and enhancements to existing systems and processes.
    • Document IAM policies, procedures, and configurations, and provide training and guidance to users and IT staff as needed.
    • Administer, monitor and report on security solutions such as anti-virus and windows security patching.
    • Tunes all system hardware and software for maximum operating efficiency using tools such as System Center Operations Manager.
    • Installs, maintains, configures and manages the day-to-day operations of:
      • Virtual server environment
      • eCommunication system software
      • eCommunications spam and anti-virus systems
      • email archiving
      • mobile communications devices
      • desktop faxing software
      • Intrusion prevention systems
      • network virus protection strategies
      • access control systems
  • Assists in the design, implementation, and management of storage solutions to meet the organization's data storage needs.
  • Assists in preparing and installation of network operating systems, such as Linux and Microsoft Windows, as well as other network software/upgrades.
  • Administer and maintain storage systems, such as SAN (Storage Area Network), NAS (Network Attached Storage), and DAS (Direct Attached Storage), ensuring availability, reliability, and scalability.
  • Troubleshoot storage-related issues, perform root cause analysis, and implement corrective actions to minimize downtime and optimize performance.


Required: Associate's degree or certificate from an accredited college or university with major coursework in computer field or equivalent work experience. Education or equivalent experience equal to the following:
  • VMWare vSphere: Install, Configure, Manage course
  • Administering Windows Servers course
  • End Point Protection Administration online training
  • Interconnecting Cisco Networking Devices Courses
Required: Three to five (5) years' experience in multi-server/LAN systems including software and hardware application and configuration. Demonstrated ability to diagnose and address problems and monitor the progress of initiatives and activities. High knowledge level of technology components used in complex IT environments.
Required: CompTIA Network+ certification. Valid Virginia driver's license with good driving record.

Preferred: Cisco Certifications and/or VMWare (VCA-DCV),
  • Demonstrated knowledge of standard concepts, practices, and procedures within a particular field.
  • Ability to work under limited supervision with considerable latitude for the use of initiative and independent judgement. Relies on experience and judgement to plan and accomplish goals.
  • Skill in application of sound technical judgment with an accompanying customer service attitude.
  • Demonstrate good verbal and written communication skills for dealing with software vendors, staff, user community, and for training other technical staff.
  • Ability to work with electrical equipment and around electrical current in the context of computer equipment; work in environments which are sometimes very dusty; physically carry, handle and manipulate network equipment weighing approximately 75 pounds, sometimes located in tight, low and poorly lit areas.
  • Ability to work alone and in teams; work occasional nights, weekends, holidays and be on emergency on-call status for network problems; communicate technical plans, information and status to associates; and adapt to changing networking technology concepts and trends.
  • Working knowledge of Linux, Microsoft Windows Server, Windows Desktop, terminal emulation, and communications protocols (especially TCP/IP); network technologies such as, wireless LAN, enterprise storage systems, VoIP, network switches, firewalls and routers.
  • Ability to take direction, prioritize work, and get clarification when needed and work effectively in a team environment
Must have reliable transportation to commute to and from work as well as commute to and from various County buildings and occasional transportation of equipment.



Full-time employees are eligible for a comprehensive benefit package that includes:

• Progressive Flexible Leave Plan with cash-in option
• Twelve paid holidays
• Short Term Disability Insurance
• Long Term Disability Insurance
• Health, Vision and Dental Insurance
• Life Insurance
• Flexible Spending Accounts - Medical and Dependent Care
• Virginia Retirement System - Membership in VRS is automatic upon hire into a covered position. County contributes and employees pay their membership contribution.
• Deferred Compensation Plan with County Match
• Employee Assistance Program
• Credit Union Membership

County of Roanoke Virginia

5204 Bernard Drive

Roanoke, Virginia, 24018