Senior Benefit Programs Specialist

Roanoke County   Roanoke, VA   Full-time     Education
Posted on June 7, 2024
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GENERAL DESCRIPTION


Performs difficult professional and technical work involving the determination or re-determination of the eligibility of individuals for financial or medical assistance under government programs. Assists in overseeing the operation of the eligibility unit. Performs other duties as assigned.


ESSENTIAL JOB FUNCTIONS
  • Specializes in multiple financial service programs
  • Conducts interviews of applicants to determine eligibility for assistance
  • Trains other employees in benefit programs
  • Processes applicants for financial assistance
  • Determines employability status of an applicant
  • Detects fraud cases and makes appropriate referrals
  • Performs duties as unit supervisor in their absence
  • Maintains benefit programs records
  • Prepares benefit programs reports and files applications on individual cases
  • Manages caseloads for applicants and recipients of federal, state and locally funded programs
  • Interprets policy to individuals, families and the public
  • Advises clients of other available services inside and outside the agency
  • Corresponds with families and other agencies as needed
NON-ESSENTIAL JOB FUNCTIONS
  • Recommends changes in policy and procedure based on experience with clients, and re-evaluates impact of changes on clients' continuing eligibility.

REQUIREMENTS/PREFERENCES


Education
Required: High school diploma or equivalent.

Experience
Required: Considerable experience as an Eligibility Worker, or work in a related field

Knowledge, Skills and Abilities

  • Thorough knowledge of public assistance programs, policies and regulations
  • Ability to make eligibility decisions independently by applying policies, rules and regulations to client's situation
  • Ability to apply instructions from public assistance program laws, regulations and policies
  • Ability to organize own and others' work
  • Ability to analyze oral and written data, recognizing gaps and conflicting information
  • Ability to explain financial assistance programs in a manner such that explanations are understood by individuals of varied backgrounds
  • Ability to work with others by using interpersonal skills
  • Ability to obtain information through oral questions, interviews, forms and documents and to assemble the information in a clear and organized format
  • Ability to write letters, forms and documents independently, using correct grammar and spelling and to perform mathematical calculations accurately
  • Skill in the use of a personal computer
Additional Requirements
Subject to a complete criminal history background search with acceptable results. Must also be able to perform the job as described in the Physical and Environmental Demands section of this job description.

Supervisory
Responsibilities
May serve as unit supervisor during their absence



OTHER INFORMATION


OVERALL PHYSICAL STRENGTH DEMAND
LIGHT
Lift and/or exert force up to 20 lbs. occasionally, 10 lbs frequently, or insignificant amounts constantly OR requires walking or standing to a significant degree.
PHYSICAL DEMANDS
C = Continuously
5.5 to 8+ hours daily
F = Frequently
2.5 to 5.5 hours daily
O = Occasionally
Up to 2.5 hours daily
R = Rarely
Less than 1 hour per week
N = Never
Never occurs
Code
Physical Demand
Code
Physical Demand
F
Standing
C
Sitting
F
Walking
O
Lifting
O
Carrying
O
Pushing/Pulling
O
Reaching
C
Handling
F
Fine Dexterity
R
Kneeling
R
Crouching
R
Crawling
O
Bending
R
Twisting
R
Climbing
F
Balancing
C
Vision (Correction Required)
C
Hearing
C
Talking
N
Foot Controls (driving, operation of equip, etc.)
ENVIRONMENTAL FACTORS
D = Daily
W = Several Times Per Week
M = Several Times Per Month
S = Seasonally
R - Rarely
N = Never
Code
Health and Safety
Code
Environmental Factors
N
Mechanical Hazards
R
Dirt and Dust
N
Chemical Hazards
N
Extreme Temperatures
N
Electrical Hazards
R
Noise and Vibration
N
Fire Hazards
R
Fumes and Odors
N
Explosives
R
Wetness/Humidity
R
Communicable Diseases
R
Darkness or Poor Lighting
R
Physical Danger or Abuse
Other (specify)
PRIMARY WORK LOCATION
Office Environment
MACHINES, TOOLS, EQUIPMENT, WORK AIDS
Personal computer, fax machine, calculator, phone
PROTECTIVE EQUIPMENT REQUIRED
none


Full-time employees are eligible for a comprehensive benefit package that includes:

• Progressive Flexible Leave Plan with cash-in option
• Twelve paid holidays
• Short Term Disability Insurance
• Long Term Disability Insurance
• Health, Vision and Dental Insurance
• Life Insurance
• Flexible Spending Accounts - Medical and Dependent Care
• Virginia Retirement System - Membership in VRS is automatic upon hire into a covered position. County contributes and employees pay their membership contribution.
• Deferred Compensation Plan with County Match
• Employee Assistance Program
• Credit Union Membership

Agency
County of Roanoke Virginia

Address
5204 Bernard Drive

Roanoke, Virginia, 24018

Phone
540-772-2018

Website
http://www.roanokecountyva.gov

Roanoke County

Roanoke , VA
https://www.roanokecountyva.gov/