Program Support Specialist - Rentals

Roanoke County   Roanoke, VA   Full-time     Management
Posted on November 21, 2022
Apply Now
GENERAL DESCRIPTION

Performs work of moderate difficulty in assisting internal and external customers with rental, birthday party, and special event requests, information and transactions. Administers all aspects of rental agreements. Performs related work and other duties as assigned.

ESSENTIAL JOB FUNCTIONS

•Communicates directly with the public, both verbally and written, regarding rental services offered.
•Delivers excellent customer service in person and via telephone.
•Informs facility staff of when rentals, birthday parties, and special events are occurring and provides staff with updated product and service information regarding rentals.
•Handles cash, checks, and credit card transactions for rentals, birthday parties, and special events.
•Performs related administrative work including data entry, rental usage tracking, and record keeping.
•Performs room scheduling, room set-ups, supply inventory and ordering, along with other clerical responsibilities.
•Assists with overseeing the revenue and expense budget for facility rentals.
•Assists in the evaluation of rental staff training needs and providing necessary trainings.

REQUIREMENTS/PREFERENCES

Education:
Required: Graduation from high school or equivalent
Preferred: Associates degree or equivalent experience

Experience:
Required: One or more years of customer service experience
Preferred: Three or more years of customer service experience. Sales experience.

License/Certification:
Required: Valid Virginia driver’s license with good driving record. CPR/FA/AED

Knowledge, Skills, Abilities:
•Strong ability to communicate with the public, both written and verbally.
•Good knowledge of office terminology, procedures, and technology.
•Ability to follow verbal and written direction and work procedures.
•Ability to take initiative and follow through to completion.
•Skills in using Microsoft Word, Excel, and other computer software.

OTHER INFORMATION

 
OVERALL PHYSICAL STRENGTH DEMAND
LIGHT
Lift and/or exert force up to 20 lbs. occasionally, 10 lbs frequently, or insignificant amounts constantly OR requires walking or standing to a significant degree.
 
PHYSICAL DEMANDS
C = Continuously
5.5 to 8+ hours daily
F = Frequently
2.5 to 5.5 hours daily
O = Occasionally
Up to 2.5 hours daily
R = Rarely
Less than 1 hour per week
N = Never
Never occurs
Code
Physical Demand
Code
Physical Demand
O
Standing
F
Sitting
O
Walking
O
Lifting
O
Carrying
R
Pushing/Pulling
F
Reaching
F
Handling
C
Fine Dexterity
R
Kneeling
O
Crouching
R
Crawling
O
Bending
R
Twisting
R
Climbing
R
Balancing
C
Vision (Correction Required)
C
Hearing
F
Talking
O
Foot Controls (driving, operation of equip, etc)
ENVIRONMENTAL FACTORS
D = Daily
W = Several Times Per Week
M = Several Times Per Month
S = Seasonally
R - Rarely
N = Never
Code
Health and Safety
Code
Environmental Factors
N
Mechanical Hazards
R
Dirt and Dust
N
Chemical Hazards
S
Extreme Temperatures
N
Electrical Hazards
R
Noise and Vibration
N
Fire Hazards
R
Fumes and Odors
N
Explosives
R
Wetness/Humidity
R
Communicable Diseases
R
Darkness or Poor Lighting
R
Physical Danger or Abuse
 
Other (specify)
PRIMARY WORK LOCATION
Recreation Center
MACHINES, TOOLS, EQUIPMENT, WORK AIDS
Computer, copier, telephone and other standard office equipment
PROTECTIVE EQUIPMENT REQUIRED
N/A

Benefits are available to full-time positions only.