Customer Service Representative (Open Until Filled)
Roanoke County
Roanoke, VA
Full-time
Call Center / Customer Service
Posted on October 16, 2020
- GENERAL DESCRIPTION
The building monitor is responsible for providing a safe and healthy environment to employees and visitors by ensuring facility policies and procedures are known and followed by all facility users. Opens and closes facility as outlined in facility operations manual. Performs related work as required.
- ESSENTIAL JOB FUNCTIONS
- Opens and closes facility which may include (un)locking doors, turning on/off utilities, setting up/breaking down necessary equipment
- Checks in visitors and communicates facility policies and regulations with tact and courtesy
- Verifies eligibility to restricted areas
- Help facilitate social distancing for anyone waiting for an appointment/assistance
- Utilize fob cards to control elevator floor access on occasion for meetings or other needs
- Enforces facility policies and regulations with tact and courtesy
- Maintains professionalism when faced with difficult persons
- Remains highly visible throughout shift by walking the facility and interacting positively with visitors and employees
- Monitors sanitation stations to ensure adequate availability for facility users
- Maintains an appearance reflective of the County’s professionalism standards
- Receives and routes parcel packages delivered to facility
- Performs light custodial work as needed
- Assists building security staff as needed
- REQUIREMENTS/PREFERENCES
EducationPreferred: High school diploma or equivalent. ExperiencePreferred: Customer service experience and some experience in supervising a facility. Certifications/Licenses None Knowledge, Skills and Abilities
- Outstanding customer service skills
- Ability to learn and interpret building operating guidelines and procedures
- Ability to work well with others
- Experience and comfort with conflict resolution
- Must be able to effectively communicate orally and in writing
- OTHER INFORMATION
Benefits are available to full-time positions only.