Current Virginia Certified Communications Officer II

Roanoke County   Poages Mill, VA   Full-time     Law Enforcement / Security
Posted on September 2, 2023
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Performs responsible technical work ensuring the prompt answer of incoming emergency and non-emergency requests for police, Sheriff, fire and emergency medical services and for the timely and efficient dispatch of the appropriate units. Monitors a variety of frequencies and serves as a vital link to the units deployed. Performs other duties as assigned.


The following duty and responsibility statements are illustrative of the essential functions of this position. The Director, Assistant Director and/or Emergency Communications Manager have the management right to change the duties and functions of this position at any time.
  • Completes and maintains all testing, training, and certification as required by constituted authority or mandated by statute.
  • Complies with Roanoke County ECC directives and all lawful orders of superiors.
  • Uses work-time in an efficient manner, consistent with the mission of the ECC, and under minimal supervision.
  • Performs the necessary functions to enter, delete and maintain information in the electronic data files.
  • Works various assigned hours and shifts as required for continuous operation of the ECC.
  • Performs job tasks effectively in a professional manner under varying levels of stress and activity.
  • Works from the Roanoke City Communications Center as required.
  • Monitors calls after the initial dispatch, including providing pre-arrival medical instructions to callers in accordance with Emergency Medical Dispatch guidelines.
  • Monitors and updates activity of all on duty units via the Computer Aided Dispatch software.
  • Remains alert to the conditions within the ECC at all times while on duty.
  • Maintains and upgrades professional knowledge, skill and development by attending seminars, training programs and reading trade and professional journals and publications.
  • Apprises the Team Supervisor of training requirements, personnel or equipment issues.

Required: High School diploma or equivalent.

Required: Successful completion of the training period for Probationary Communications Officer or equivalent education, training and experience.

Certifications/ Licenses
Required: Basic Dispatch DCJS Certification, Emergency Medical Dispatch Certification, CPR, VCIN/NCIC Certification and on-going re-certifications.

Knowledge, Skills and Abilities
  • General knowledge of geographical streets, buildings, and jurisdictional boundaries.
  • Skill operating all software and hardware related to performance of duties.
  • Ability to communicate effectively with internal staff, citizens, and other departmental staff in order to give and receive information in a courteous and professional manner.
  • General knowledge of police and fire safety tactics as they relate to communications.
  • General knowledge of the department organization and standard operating procedures.
  • Ability to prioritize and manage multiple projects and responsibilities as assigned.
  • Ability to maintain confidentiality on all emergency and police matters.
  • Ability to assess and prioritize emergency situations while remaining calm and using sound judgment.
  • Ability to multitask during both routine and stressful situations.
  • Ability to establish and maintain effective working relationships with co-workers, superiors, departments, other government entities and the general public.
  • Ability to deal courteously and firmly with the general public in emergency and non-emergency situations.
  • Serves a probationary period of twelve (12) months from the initial hire or promotion.
Additional Requirements
Subject to a complete criminal history background search with acceptable results. Must also be able to perform the job as described in the Physical and Environmental Demands section of this job description. Job requires shift work, shift rotation and overtime assignments.

Supervisory Responsibilities


Full-time employees are eligible for a comprehensive benefit package that includes:

• Progressive Flexible Leave Plan with cash-in option
• Twelve paid holidays
• Short Term Disability Insurance
• Long Term Disability Insurance
• Health, Vision and Dental Insurance
• Life Insurance
• Flexible Spending Accounts - Medical and Dependent Care
• Virginia Retirement System - Membership in VRS is automatic upon hire into a covered position. County contributes and employees pay their membership contribution.
• Deferred Compensation Plan with County Match
• Employee Assistance Program
• Credit Union Membership

County of Roanoke Virginia

5204 Bernard Drive

Roanoke, Virginia, 24018