Business Systems Analyst - Tax and Revenue (Open Until Filled)

Roanoke County   Roanoke, VA   Full-time     Accounting
Posted on January 20, 2023
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Performs complex professional work involving the analysis, design, and implementation of application systems to meet the needs of County business processes. Oversees the day to day functioning of assigned systems. Cross-trained as a functional backup for Analysts supporting related systems, in order to assist users with questions or minor issues. Serves as technical and project lead for assigned systems and processes and performs analysis for new projects and for changes to existing systems. Directs the work of staff that are assigned to assist with project tasks and coordinates system and projects tasks with vendors. Serves as liaison between user departments and IT or vendors of software packages. Provides training to end-users on use of assigned systems.


Assigned systems limited to one or more major systems that support multiple business units and/or several smaller systems with cross-system integration requirements. Depending upon area of assignment, software, applications and process knowledge will vary and could include Finance, HR/Payroll, CAD/911 or other public safety related systems, Cashiering, Land Development, Personal Property, Real Estate Valuation, Billing, Collections, Business License, Web, document/content management and a variety of in-house or vendor systems and processes using Windows/SQL- based application systems.  May be assigned to a functional business team (Internal Services, Citizen Services, Public Safety, Enterprise, etc), with work being directed by the Business Systems Analyst III.  Performs other duties as assigned

Salary depends on experience and qualifications


  • Enterprise functional business team assignment, may perform one of the following functions:
    1. Project management responsibilities: Lead the Project Initiation Process through conducting high level client analysis, overall project evaluation and Technology Service Request (TSR) processing. Develop and complete online project management reports and key performance measures. Coordinate project preparation of external and internal reports through gathering, analyzing and summarizing data and information from project leads and/or departments
    2. Document/content management responsibilities: Provide solution coordination for the creation, capture, storage, retention, search and retrieval of documents related to individual department business requirements for content management, storage, search and management of structured and unstructured data
  • Serves as technical and project lead, coordinator or manager, over assigned systems and projects, depending upon the nature of the system and department.
  • Analyzes and documents assigned user business processes and/or applications, and evaluates various alternatives for designing or enhancing automated solutions to meet business needs, including new business rules, procedures or usage of data and information to meet departmental goals.
  • Plans and coordinates implementation of new systems, and the integration of changes into the processes of an existing system, using IT project planning and change management standards.
  • Prepares project plans, schedules, task lists, including project milestones and review points. Reports project progress, issues and need for changes.
  • Conducts analysis, design, specification documentation, programming and testing for system upgrades and enhancements for complex vendor or in- house systems.
  • Prepares development specifications, program, unit and user acceptance testing criteria for all system changes and upgrades; oversees testing of all program changes. Evaluates work of assigned staff for accuracy and conformity with established development procedures.
  • Prepares and updates business process modeling, system, operation and user- level documentation for assigned processes and applications.
  • Provides facilitation and coordination for departmental and cross-departmental planning and procedure teams to include Information Technology and other departments as specified by assigned applications.
  • Works with end-users in troubleshooting issues and finding resolutions.
  • Keep abreast of modern methods, technology and software through workshops, seminars, trade journals and self-study.
  • Assists other IT staff in solving systems and programming problems.
  • Participates in IT planning activities for procurement, technical standards and process needs, and user department planning activities as requested.


Required: Bachelor's degree from an accredited college or university with major course work in design and development of computer information systems with two (2) or more years of relevant experience, or combination of training, education, and five (5) or more years experience that demonstrates the ability to perform the work described.
Required: Application Systems analysis and design experience. Project team leader, vendor software implementation, and business process analysis experience. Software testing and User Training and documentation experience.
Preferred: Experience with assigned business processes (ex. Real Estate Valuation, Tax Billing, Government Accounting, Human Resources, Public Safety, Web, Document/Content Management, etc).
Certifications/ Licenses
Required: Valid Virginia driver's license with good driving record.
Knowledge, Skills and Abilities
  • Thorough knowledge of practices involved in system design, data conversion, integration, system planning and change control requirements for MS-SQL RDBMS, and Microsoft/Web-based application environments and security needs.
  • Working knowledge of current techniques used in systems analysis and design; interface design; business process analysis
  • Considerable knowledge of project management principles and practices
  • Skilled in organizational and process analysis
  • Ability to logically and systematically approach complex project problems and provide alternative solutions.
  • Ability to prioritize and perform work effectively with minimum direction in a complex, diverse, high pressure environment with rapidly changing priorities
  • Ability to lead in a project management capacity
  • Adept at conducting research to systematically analyze situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend practical courses of action using innovation, creativity, good judgment and strategic thinking when preparing vendor computer applications for implementation and provide required documentation
  • Ability to relate to communication styles of team members and project team members who come from a broad spectrum of disciplines
  • Ability to conform to shifting priorities, demands, and timelines
  • Ability to learn, understand and apply new technologies
  • Ability to work independently and in a self-motivated fashion
  • Ability to communicate both orally and in writing ideas, concepts, recommendations, technical and complex information clearly and concisely in a timely manner, at a level consistent with the audience
  • Ability to analyze data sufficient to verify and identify problems such as inaccurate and incomplete data and suggest solutions
  • Ability to work well with end-users and other employees in a team–based environment with minimal supervision
Additional Requirements
Subject to a complete criminal history background search with acceptable results. May be subject to DMV driving record review as required by amount of work related driving, specified by support responsibilities. Must be able to perform the job as described in the Physical and Environmental Demands section of this job description. Need to utilize personal vehicle with mileage reimbursement.
Supervisory Responsibilities


Full-time employees are eligible for a comprehensive benefit package that includes:

• Progressive Flexible Leave Plan with cash-in option
• Twelve paid holidays
• Short Term Disability Insurance
• Long Term Disability Insurance
• Health, Vision and Dental Insurance
• Life Insurance
• Flexible Spending Accounts - Medical and Dependent Care
• Virginia Retirement System - Membership in VRS is automatic upon hire into a covered   position.  County contributes and employees pay their membership contribution.
• Deferred Compensation Plan with County Match
• Employee Assistance Program
• Credit Union Membership