Retail Services Manager
Are you seeking an opportunity to showcase your customer service and management skills by opening a Brand New Town Center?
Richfield Living is seeking a Retail Services Manager to manage retail services, operations and staffing for our community. This includes but is not limited to salon services and other retail points of sale.
Core Position Responsibilities:
- Design, implement and manage ongoing retail services program including salon services, retail support for dining services, gifts, and other programs to ensure services meet the needs of the customers, services are delivered in accordance with relevant rules and regulations, services represent exceptional quality, and services are profitable as budgeted.
- Manage Salon services team members and/or independent contractors including stylists, nail professionals, and massage therapists to ensure professional credentials and skills, quality of services provided as well as exceptional service and resident experience. Manage hiring, onboarding, training, scheduling, and on-going performance in accordance with position requirements and RISES.
- Serve as subject matter expert for community retail management systems including but not limited to retail services software and inventory management software. Ensure efficient operational practices, data flows or integrations between tenant management system, community engagement software, and enterprise support software (WorxHub), and HR/ Payroll to ensure residents and team members can order and receive goods and services and pay for them with assigned Richfield accounts, credit card or other available forms of currency. Lead or participate in implementation, set up, maintenance, and training of systems and processes as needed.
- Partner with Independent Living, Human Resources, Community Engagement, Wellness Program, Dining Services, and other team members to ensure accurate and timely transactions for the sale of products, services, and events requiring accounting for flow of funds and/or inventory or tracking of goods and services.
- Partner with marketing to ensure retail services are promoted accurately and timely.
- Establish and manage efficient opportunity for team members and residents to purchase Richfield uniforms, apparel and other Richfield logo items.