Customer Service Representative
Rackspace is looking for a Customer Service Representative who has a track record for excellence, is eager to learn how AI works in the real world and wakes up in the morning thinking about how they can best deliver value to their customers. You are someone who loves working in a team environment, building customer relationships. In an avid learned and can successfully manage their daily task around the entire customer journey post sales, while remaining committed to successful outcomes for your dedicated book of business.
As a CSR, you will be a trusted guide for customers adopting and leveraging the Rackspace platform, manage a book of highly innovation Fortune 500 customers while ensuring they achieve the highest quality of labeled data sets for their AL and Machine Learning initiatives. You will become a Rackspace platform expert so you can speak intelligently on the best practices and recommendations that teach customers the importance of task design principles, creating robust instructions to achieve high data quality and be the ‘quarterback’ when working complex engagements and projects with the Rackspace platform for your clients.
Required Knowledge, Skills and Abilities
- Demonstrated passion for working with customers, helping them execute on implementation, success or expansion plans through excellent analytical, problem-solving, project management and technical skills
- Are comfortable in an environment with multiple needs because you’re able to effectively prioritize and orient towards outcomes first
- Are driven by executing strategy and enablement while having a high self- awareness to balance ideation, execution and iteration
- Have competence with Microsoft Suite & Teams
- Exemplify Appen’s core values of grit, humility, performance and honesty
Responsibilities
- Build strong relationships with customers to ensure they remain happy and successful Rackspace customers
- Proactively coach and educate customers to improve adoption of the Rackspace platform
- Ability to prioritize multiple and very different tasks on a daily basis. Customers may have very different use cases and specific needs, being able to stay organized and accomplishing their goals is critical to our company’s success. Some examples include:
- Create highly analytical adoption plans to help increase data utilization and improve customer satisfaction
- Be a voice of Success in working with Marketing team to deliver retention and expansion enablement materials