Transportation Operations Manager
Transportation Operations Manager
Job Location
US-VA-Radford
Job ID
2021-2575
# of Openings
1
Salary Details
Annual $51,101 - $56,211
Location
US-VA-Radford
OVERVIEW
New River Valley Community Services (NRVCS) is seeking an operations manager who will be responsible for planning, managing and supervising the day-to-day operation of the agency's transportation services. NRVCS operates a fleet of over 200 vehicles and two transit systems; Community Transit and Radford Transit. Community Transit is a human service and non-emergency medical transit system comprised of 10 cutaways and 6 minivans that services four counties (Montgomery, Floyd, Giles, Pulaski) and the City of Radford. NRVCS is the operator of Radford Transit, a deviated fixed routes system for the city of Radford, with a large focus on transit for Radford University.
This position will oversee the operations of both transit systems and ensure that transportation-related services are provided in a safe, efficient and cost effective manner. The will be responsible for administrative and supervisory work related to transportation activities.
Position is forty (40) hours per week with excellent benefits.
RESPONSIBILITIES
The following further describes the duties of the position:
• Successfully organizes and oversees delivery of transportation services with positive customer/client satisfaction emphasis.
• Maintains cooperative relationships with staff and clients responding to staff questions, research answers to questions and solve transportation issues emphasizing positive customer/client satisfaction.
• Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.
• Effectively communicates with intra-agency, inter-agency and extra-agency staff, clients and personnel to meet transportation needs.
• Makes hiring decisions for authorized roles, oversees interviewing and hiring processes.
• Responsible for the oversight of mapping and developing, monitoring, and processing the vehicle routes in an organized and efficient manner. This also includes the agency's mail courier system.
• Successfully coordinates transportation services with contract agencies.
• Provides training in a helpful and positive manner.
• Handles all information, whether written or verbal, in a confidential and professional manner and complies with HIPAA standard and regulations.
• Actively participates on Agency committees/workgroups in a positive and productive manner.
• Assists in accident/incident investigation, including any needed on-site assistance and support. Maintains a cell phone for contact.
QUALIFICATIONS
An ideal candidate will have any combination of education and experience equivalent to a Bachelor's Degree in transportation, public administration, or related field. Considerable experience in public or commercial transportation service along with supervisory and management experience.
Applicants must possess a valid Virginia Driver's license and acceptable driving record or obtain one. Must have or be able to obtain a "Class B" Commercial Driver's License with Airbag and Passenger Endorsement within 60 days of employment (Training provided).
Successful candidates must comply with all FTA Drug and Alcohol Testing guidelines.
SALARY & BENEFITS
NRVCS offers an excellent benefits package including:
• Generous Paid Time Off
• Health, Vision, and Dental Insurance
• Life Insurance
• VRS Retirement