Same Day Access - Access Liaison
Same Day Access - Access Liaison
Job Location US-VA-Blacksburg
Job ID 2020-2356
# of Openings 1
Salary Details $29,878
Location
US-VA-Blacksburg
OVERVIEW
Same Day Access (SDA) allows a person in need of services the ability to call or walk in for an initial assessment – often on the same day. SDA eliminates the need for that individual to be placed on a waiting list, thereby connecting them with services in a timelier manner. This process includes admissions paperwork, brief evaluation, health screening, crisis planning, and if recommended and appropriate, a full Comprehensive Needs Assessment. The role of the Access Liaison will be to manage the overall process from the time a person walks in for SDA to the time they leave the building. This person will create and maintain customer expectations during current appointment, manage staff queue and progress, coordinates walk-in clients, manage pre-appointment activities to ensure that clients are ready when staff are available and are not experiencing long down times while waiting, and completes SDA Tracking Sheet and sends to SDA Program Assistant. The Access Liaison will be responsible for the overall communication and flow of the process for SDA to ensure that individuals who are seeking services through SDA have a positive experience.
QUALIFICATIONS
High school diploma or GED required. Must have 1-2 years of comparable work experience or an Associate's Degree in a related healthcare/administrative field. Must have experience using Microsoft Office Products, such as Word, Excel, and Outlook. Must have experience using scheduling and EHR software. The Access Liaison must be flexible, motivated, assertive, and able to multi-task in a busy office setting. Strong time management skills and adaptability are a must. Evening and some limited weekend hours may be required.
SALARY & BENEFITS
Salary and Benefits
NRVCS offers an excellent benefits package including:
• Generous Paid Time Off
• Health, Vision, and Dental Insurance
• Life Insurance
• VRS Retirement