Veterans and International Student Services Advisor

New River Community College   Dublin, VA   Full-time     Other
Posted on July 12, 2022
Apply Now

Veterans and International Student Services Advisor


Job Description  
New River Community College (NRCC) is a comprehensive community college located in the New River Valley of Virginia. At NRCC you can prepare for the future with any of our various occupational programs or college transfer courses.  NRCC faculty members are well known not just for their academic background, but also for their capacity to work closely and effectively with students. You’ll find that they have a genuine interest in your success. They also have excellent academic credentials. All faculty who teach college transfer courses have doctorates or master’s degrees, while those in occupational programs have a diverse background which combines academics with practical on-the-job experience. In recent years individual professors and college programs have received state and national awards for their quality.

We are seeking a student focused, connection building, and compassionate problem solver to join our team as the Veterans and International Student Services Advisor. An advisor works closely with potential and currently enrolled students to identify career pathways that match their interests and skills. The advisor serves as a resource to assist individuals in overcoming non-academic barriers that may affect their ability to complete their educational goals successfully. Knowledge and understanding of specific needs of Veterans and International student populations and a commitment to helping these individuals attain educational success are critical responsibilities for this role. The work of an advisor is proactive and designed to assist the student to the completion of a credential or degree. This includes communicating regularly with students, maintaining records of student outreach and other interactions, making connections to available college and community support services, and assisting with academic interventions when necessary. Advisors will utilize a variety of technology solutions in addition to in-person interactions to connect with students. The ability to utilize and learn new technology and the willingness to work in different environments is essential. The successful candidate must be caring, organized, communicative, and flexible.


Reporting to the Admissions and Records Coordinator, the Advisor’s primary role will be onboarding and supporting Veterans, their dependents, and International students in credit and noncredit programs.



  • Assist potential students from the point of inquiry to credential/degree completion
    • Assist with college application process
    • Connect students to financial aid resources and to scholarship opportunities through the college’s foundation
    • Discuss career and educational goals and available pathways with students, including traditional academic degree programs, transfer programs and short-term workforce credential opportunities, including G3 and Fast Forward programs
    • Assist student with developing and documenting academic and career plans
    • Ensure the student successfully completes the enrollment process, including course registration
    • Assist veterans/dependents in applying for federal and state VA educational benefits. 
    • Verify courses each semester for veterans/dependents’ program of study
    • Certify veterans/dependents for all VA educational benefits through VA-ONCE, VA’s Internet based application for electronic communication, and learn how to utilize the new VA network, Enrollment Manager (EM)
    • Keep VA informed of enrollment status of all students receiving VA educational benefits
    • Maintain records in accordance to and compliance with requirements of local, state, and national policies and programs including VA for veterans and dependents, State Approving Agency, and independent, third-party inspectors
    • Must be able to read, interpret, and apply VA regulations as they relate to federal and state laws
    • Develop collecting and reporting processes with the goal of sharing information about veterans/dependents among the various College departments
    • Assist veterans/dependents in understanding how progress, conduct, registration, and attendance can impact benefits and cause student debt
    • Maintain required training to ensure certified for the School Certifying Office role with VA
    • Submit college catalog each year to the State Approving Agency (SAA) for approval of changes to programs
    • Coordinate and present the annual Veterans Day program
    • Advise international students about special admission requirements
    • Process the necessary forms (I-20, I-539, etc.) as needed for acceptance, travel, transfer, out-of-status or in-status, etc. with SEVIS (Student & Exchange Visitor Information System)
    • Verify international students’ enrollment and keep track of their attendance
    • Orient students to resources available through the college (food pantry, transportation, etc.)
    • Provide proactive academic advising and career counseling
    • Guide students to tutoring and other academic supports as needed
    • Assist students with barriers that may affect success/retention
    • Utilize case management systems to respond to early alerts, provide interventions as appropriate in consultation with faculty members, manage communication campaigns with students, including outreach to potential students as needed, and document interactions
  • Contribute to the success of student services team
    • Accurately account for all inquiries and admissions activity
    • Ensure that all necessary documents and forms are completed accurately and in a timely manner
    • Keep all required reports current and accurate
    • Work collaboratively with college faculty and staff in support of student success
    • Attend all required department meetings and training sessions
    • Work occasional evening and weekend hours


KSA's/Required Qualifications

  • Bachelor’s degree in a related field


  • Knowledge of barriers to educational success and a desire to help others reach their educational goals


  • Experience working with racially, ethnically, economically and age-diverse individuals


  • Experience working with specialized populations, such as veterans and/or their dependents or international students


  • Strong interpersonal skills to help engage, provide support to, and motivate students


  • Excellent customer service skills, including the ability to follow up effectively


  • Demonstrated ability to establish and maintain mutually beneficial working relationships with college departments, external constituencies, and state and federal agencies


  • Effective oral and written communication skills


  • Effective problem-solving skills


  • Excellent organizational skills


  • Proficiency in use of technology, such as Microsoft Office and Google docs


  • Demonstrated ability to work effectively both independently and as part of a team


  • Desire to learn and grow as professional needs arise


Preferred Qualifications

  • Master’s degree


  • Work experience in a higher education setting or in counseling or academic coaching


  • Work experience with state and federal certification processes


  • Knowledge of available financial aid and scholarship information


  • Knowledge of PeopleSoft or other student information software, case management systems and relevant educational technologies


Application Instructions:

Go to to view the full job posting and/or to apply.


EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.