Program Support Technician
Program Support Technician
This position is directly responsible to administrative staff as assigned. The Program Support Technician performs a variety of administrative and complex clerical duties in providing a full range of support services for program staff. The Program Support Technician will be available to work in program areas as needed to maintain proficiency.
Duties and Responsibilities
1. Answers telephone and serves as a courteous and professional receptionist making appropriate client referrals to services.
2. Serves as the administrator of the donor database for accurate contributions files and records. Provides reports as directed. Performs other data entry and tracks as required.
3. Completes professional thank you letters, and follows the process for donor acknowledgment for all monetary donations.
4. Completes all appropriate paperwork, correspondence, reports, and presentations, promotional and educational materials as assigned. Responsible for comprehensive mail merge data listings.
5. Assists management staff with research projects, and special projects or reports as assigned. Evaluates information for quality assurance.
6. Responsible for main office mail services (incoming and outgoing). Logs all incoming funds, and forwards to finance per established procedures.
7. Responsible for office equipment (fax machines, photocopiers, scanners, projectors and video conferencing and telephone systems), including utilization, tracking inventory, and service calls.
8. Manages office, kitchen, and other facility supplies stock and keeps inventories replenished. Makes price comparisons and negotiates with vendors as needed. Completes purchase forms as required.
9. Ensures appropriate paperwork is provided and completed by interviewees.
10. Schedules implements and organizes training and meetings, as assigned. Prepare coffee/refreshments for guests/meeting participants.
11. Responsible for printing orders/copying as assigned.
12. Serves as liaison for facilities or service calls as requested.
13. Performs errands and shopping for approved purchases as needed.
14. Schedules and arranges program staff and new employee random drug screening.
15. Maintains record management system, and organizes manuals, paper files and computerized files.
16. Monitors deadlines.
17. Complies with inventory policies and procedures for the site of responsibility.
18. Handle travel arrangements and expense forms, as requested. Prepare agendas and take minutes of meetings as requested.
19. Responsible for knowing the schedule of assigned staff, to the extent possible.
20. Addresses work methods, procedures, and processes that can enhance productivity.
21. Maintains confidentiality regarding agency and client records and information.
22. Participates fully in staff meetings and training experiences.
23. Works within required state and federal guidelines; follows agency policies/procedures in all areas.
24. Professionally represents NRCA in the community.
25. Personally reports to Department of Social Services all suspected child, aged or incapacitated adult abuse and neglect as required by law and documents accordingly. The Commonwealth of Virginia mandates the reporting of suspected child abuse and neglect within 24 hours to the local DSS. Informs supervisor of all reports to Department of Social Services.
26. Performs all other duties that advance the philosophy and goals of the program and NRCA as deemed necessary by the supervisor.
Knowledge, Skills, and Abilities:
Must be able to assemble and organize complex data and prepare professional quality reports from such data in many varied formats, using personal computer software Microsoft Office Professional and database(s).
Maintains knowledge of office procedures.
Demonstrates excellent oral and written communication skills.
Ability to handle multiple tasks under pressure.
Ability to work independently.
Ability to organize, prioritize, and manage workloads.
May occasionally be required to lift boxes of supplies of various weights.
Must maintain regular attendance and perform job duties and responsibilities in a satisfactory manner. Notifies supervisor by 7:30 AM if unable to report to work.
Prior to employment, the applicant must sign authorizations for NRCA to perform DMV and Criminal Record Checks to demonstrate that a satisfactory driving record and no pending or founded charges or convictions related to abuse, neglect, and/or exploitation of children or adults (or other felony or misdemeanor charges which would conflict with the mission and philosophy of the agency).
Must possess valid driver's license and safe driving record. Driving may be required for training or meetings.
If an agency vehicle is unavailable, must have a vehicle with valid inspection and insurance meeting minimum state requirements available for travel within the New River Valley, and in pre-approved cases outside the New River Valley. Mileage reimbursed by NRCA.
Education and Experience Requirements:
High School Diploma or GED plus two years of office experience working with computers.
Wage, non-exempt position, 40 hours/week. This position is classified as grade 3 on the current salary scale. The minimum hourly wage is $13.26, possibly more depending upon education and experience.
NRCA conducts pre-employment criminal background and driving record checks. Possession of a valid driver's license and good driving record required. Pre-employment drug testing is required.
Application Deadline: May 1, 2021, at 5:00 PM or until the position is filled. USDA is an equal opportunity provider, employer, and lender.