Community Support Supervisor
InVision Human Services is an innovative, non-profit human services organization providing customized supports for people with challenging disabilities. We are seeking an individual to act as front-line Supervisor to all Community Supports direct support staff. Interviews, makes hiring recommendations, and orients direct support staff. Ensures the success of support for individuals served in accordance with the organization’s policies, the program guidelines, all applicable licensure regulations and all related laws. Act as the primary point of contact for families served ensuring satisfaction with service delivery. Provide programmatic supervision of staff.
Licensing and Contractual Compliance
- Act in accordance with all agency policies, state and federal regulations, local monitoring standards, and contractual requirements.
- Submits required information such as physical examinations, vehicle insurance and vehicle registration administrative staff as requested by stated deadlines.
- Ensures compliance by all direct care staff with federal, state, county and other applicable licensure regulations and related laws
- Reports all violations of agency policies, state or federal regulations, local monitoring standards, or contractual requirements immediately to Program Manager.
Administrative
- Provides supervision and training to support staff.
- Complies with all InVision Human Services policies, procedures and standard business practices.
- Correctly and accurately completes and submits by stated deadline, InVision Human Services required documents such as timesheets, expense reports and progress notes.
- Coordinates and develops person centered plans and circles of support, in conjunction with support staff and others involved.
- Performs functions of program specialist, including development, monitoring, review, and revision of program plans and the resulting goals.
- Facilitates implementation of all supports as specified in the person-centered plan, individual program plan, personal goals, and support plans.
- Develops specialized support plans, in conjunction with the team, which address psychiatric, behavioral, or other concerns, for each person served.
- Coordinates specialized services as needed for each person supported.
- Meets frequently with individual supported, their families and other appropriate parties to evaluate satisfaction, elicit suggestions and explain policies and procedures.
- Adheres to schedule for arrival time, scheduled appointments, and other company related meetings.
- Attends training as required, attends and facilitates required meetings and attends regularly scheduled supervision with Program Manager.
- Proactively feeds information upwards to keep management well informed of issues effecting operations.
- Utilizes computer equipment and programs to provide for efficient and effective communication and work flow.
- Coordinates referrals for services and records admissions into the Creative Connections Program.
- Reviews and verifies documentation completed by support staff
- Interviews, and makes hiring recommendations for direct care staff openings
- Participates with the orientation of new direct care staff; ensuring the scheduling of required training.
- Responds effectively and in a timely fashion to communications from employees supervised.
- Seeks out ways to improve quality and effectiveness of services, consistent with established mission, values and strategic objectives.
- Takes personal responsibility for own learning and development that contribute to professional growth and encourages staff to continually increase their knowledge and effectiveness
- Creates and maintains effective interpersonal working relationships and functions as a member of the leadership team.
- Coordinates and provides 24 hour on-call support to direct support staff during designated periods.
Financial Management
- Reviews and verifies financial documents such as payroll, expense forms and petty cash.
- Monitors expenses for appropriateness with regard to amount and purpose based upon budgetary consideration and ISP content.
- Document and account for all financial transactions related to persons supported.
- Requests or makes programmatic expenditures within approved individual budgets.
- Secures funding authorizations for new admissions into Community Supports Program; provide all documentation required for purposes of billing for services.
- Conducts grant research; requests or makes all grant-related expenditures consistently with specifications for particular grants awarded.
- Provides full documentation of all expenditures made on behalf of the agency and/or each individual supported.
- Reports immediately any discrepancies related to use of personal or agency funds.
- Performs other duties as assigned by Program Manager
SUPERVISORY RESPONSIBILITIES
Supervises all CSS working with assigned cases.
EDUCATION and/or EXPERIENCE
Bachelor’s degree from an accredited four year college or university in social services, business, or a related field is required. Experience must include a minimum of three years of experience in a direct support position or the equivalent experience in a supervisory and/or management role. A combination of the above experience is preferred.