Resident Services Manager
Job Title: Resident Services Manager
Department: Administrative
Reports To: Property Manager
FLSA Status:
Position Summary
The Resident Services Coordinator is responsible for the day to day tasks relating to customer service and resident retention for the community. The Resident Services Coordinator will be responsible for resident and renewal follow-up, surveying resident satisfaction, prospect tours and follow-up, internal and outreach marketing activities, and resident retention efforts. The Resident Services Coordinator at times may be asked to handle other clerical or office type work as needed.
Essential Duties & Responsibilities
• Responsible executing resident focus groups
• Responsible for surveying residents regarding experience
• Responsible for conducting resident experience calls
• Responsible for customer service station regarding questions/concerns
• Assist with prospect tours of facility
• Responsible for assigned prospect follow-up
• Responsible for planning, implementing, and performing marketing duties and tenant events
• Assist as needed in marketing and leasing activities
• Complete special projects as assigned by Property Manager and/or Director of Sales & Reputation Management
• Ensure compliance with all Core Spaces Policies and Procedures
Qualifications
EDUCATION & EXPERIENCE
• High School Diploma or Comparable Degree, Demonstrated Leadership Skills
COMPUTER SKILLS
• Proficient in Office Products and Windows and Apple operating systems.
Competencies
Job Knowledge/Technical Knowledge: Demonstrates a sound working knowledge of current role and the technical systems, applications and equipment used in performing this role, and understands the impact this role has on other business functions within the organization
Communication: The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others
Organization: Uses time efficiently by prioritizing and planning work activities
Integrity and Respect: Demonstrates upmost level of integrity in all instances, and shows respect towards others and towards company principles
Judgment: Demonstrates ability to make independent and sound decisions in all situations
Teamwork: Shares key information with others involved in a project or effort, works in harmony to accomplish objectives, responds with enthusiasm to directives, and shows support for departmental and organizational decisions
Quality: Sets high standards and measures of excellence to ensure quality assurance in every aspect of work performed
Accountability: Takes personal responsibility and ownership for adhering to all company policies and procedures while also completing work timely and in accordance with performance expectations
Customer Service: The ability to demonstrate a series of activities designed to enhance the level of customer satisfaction.
Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
Manages Change: Demonstrates effectiveness and flexibility with changing environments, responsibilities, tasks, and people
Attention to Detail: Follows detailed procedures to ensure accuracy in the entry and reporting of data.
Problem Solving: Identifies and resolves issues timely by gathering and analyzing information skillfully.
Physical Demands
• Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow or slippery surface.
• Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner
• Exerting up to 20 pounds of force occasionally to lift, carry, pull, or otherwise move objects
• Bending, stooping and reaching several times through a shift.
• Must be able to see clearly with or without corrected vision.
• Ability to drive to and from client locations, this may involve sitting for extended periods of time.
• Manual dexterity sufficient to reach/handle items and work with the fingers
• Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors)
Work Environment
• Working in both indoor and outdoor environments with occasionally being present in an air-conditioned space.
• Moderate noise
Work Hours/Schedule
• Regular-Normal work hours and days assigned based on a 40+ hour workweek.
Also Hiring for:
Housekeeper, Porter, Maintenance Technician and Leasing Manager