Desk Clerk Wanted
APPLY IN PERSON
Hampton Inn Pekin
3445 Court St
Pekin IL 61554 or Call
309 885 7005
Position Overview: As a Motel Front Desk Agent, you will be responsible for providing exceptional customer service and ensuring a smooth and efficient operation at the motel front desk. You will serve as the primary point of contact for guests, handling their inquiries, check-ins, check-outs, and any other requests or concerns they may have. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks simultaneously while maintaining a friendly and professional demeanor.
Greet guests warmly and provide a friendly, welcoming atmosphere.
Assist guests with check-ins and check-outs, ensuring accurate and efficient processing of reservations.
Verify guest information, such as identification and payment details, and provide necessary instructions regarding motel policies and procedures.
Respond promptly to guest inquiries, requests, and complaints, and provide appropriate solutions or alternatives.
Maintain a good knowledge of local attractions, restaurants, and services to assist guests with their inquiries and recommendations.
Front Desk Operations:
Maintain the cleanliness and organization of the front desk area.
Answer phone calls, direct calls, and take messages as needed.
Handle cash, credit card transactions, and maintain accurate records of all financial transactions.
Prepare and balance daily reports and assist with administrative tasks, including filing, data entry, and record-keeping.