Service Specialist
Dartmouth College
Hanover, NH
Full-time
Administration / Clerical
Posted on April 8, 2024
Position Details
Position Information
Posting date
04/05/2024
Closing date
Open Until Filled
Yes
Position Number
0104200
Position Title
Service Specialist
Department this Position Reports to
Registrar's Office
Hiring Range Minimum
$20.00
Hiring Range Maximum
$25.00
Union Type
Not a Union Position
SEIU Level
Not an SEIU Position
FLSA Status
Non-Exempt
Employment Category
Regular Full Time
Scheduled Months per Year
12
Scheduled Hours per Week
38
Schedule
Monday – Friday: 8am – 4:30pm
Location of Position
Hanover, NH, 03755
Remote Work Eligibility?
Hybrid
Is this a term position?
No
If yes, length of term in months.
NA
Is this a grant funded position?
No
Position Purpose
To work as part of a team that offers service to students, faculty, and staff on behalf of the Registrar's Office. To provide a vital communication link between the Registrar's office and the Dartmouth community, with a focus on students and academic departments/programs. To ensure that course data is collected and recorded correctly, to interpret and facilitate a timely response to incoming communications, and to make certain that academic information is disseminated in an accurate, professional, and appropriate manner to all constituents.
Description
Required Qualifications - Education and Yrs Exp
Associates or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
Education and Experience
Courtney Tipker
Department Contact Phone Number
(603) 646-3029
Department Contact for Cover Letter and Title
Courtney Tipker, Associate Registrar for Operations & Policy
Department Contact's Phone Number
(603) 646-3029
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Not an essential function
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link
https://searchjobs.dartmouth.edu/postings/72345
Key Accountabilities
Description
Service Responsibilities
65%
Description
Office Responsibilities
30%
Description
Performs other duties as required.
Percentage Of Time
5%
-
--
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--
Performs other duties as assigned
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Position Information
Posting date
04/05/2024
Closing date
Open Until Filled
Yes
Position Number
0104200
Position Title
Service Specialist
Department this Position Reports to
Registrar's Office
Hiring Range Minimum
$20.00
Hiring Range Maximum
$25.00
Union Type
Not a Union Position
SEIU Level
Not an SEIU Position
FLSA Status
Non-Exempt
Employment Category
Regular Full Time
Scheduled Months per Year
12
Scheduled Hours per Week
38
Schedule
Monday – Friday: 8am – 4:30pm
Location of Position
Hanover, NH, 03755
Remote Work Eligibility?
Hybrid
Is this a term position?
No
If yes, length of term in months.
NA
Is this a grant funded position?
No
Position Purpose
To work as part of a team that offers service to students, faculty, and staff on behalf of the Registrar's Office. To provide a vital communication link between the Registrar's office and the Dartmouth community, with a focus on students and academic departments/programs. To ensure that course data is collected and recorded correctly, to interpret and facilitate a timely response to incoming communications, and to make certain that academic information is disseminated in an accurate, professional, and appropriate manner to all constituents.
Description
Required Qualifications - Education and Yrs Exp
Associates or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
Education and Experience
- Associate Degree and four years' experience working in a professional setting or the equivalent combination of education and experience.
- Demonstrated experience providing friendly and professional customer service.
- Ability to interpret, understand, and explain complex processes and procedures in response to questions from constituents.
- Ability to learn new processes quickly, retain that knowledge, and apply that knowledge appropriately in a variety of situations.
- Exhibits patience and equanimity when working with constituents.
- Sensitivity to issues of inclusion and diversity.
- Reliable, flexible, and diplomatic.
- Ability to meet deadlines and balance priorities in a fast-paced office.
- Exhibits discretion and maintains confidentiality.
- Attention to detail and accuracy.
- Ability to work with frequent interruptions.
- Exceptional organizational skills.
- Ability to work with an integrated student database.
- Proficient in Microsoft Office products.
- Works well as part of a team as well as independently.
- Bachelor's Degree and four years' experience working in a Higher Education setting or the equivalent combination of education and experience.
Courtney Tipker
Department Contact Phone Number
(603) 646-3029
Department Contact for Cover Letter and Title
Courtney Tipker, Associate Registrar for Operations & Policy
Department Contact's Phone Number
(603) 646-3029
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Not an essential function
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link
https://searchjobs.dartmouth.edu/postings/72345
Key Accountabilities
Description
Service Responsibilities
- Presents a welcoming, friendly, and professional manner at all times.
- Provides high-level professional service to the Dartmouth Community, with a primary focus on students and faculty.
- Responds to a wide variety of complex student, faculty, and staff general inquiries.
- Helps students to resolve administrative issues related to academic matters via email and phone.
- Oversees the official transcript and citation delivery process.
- Manages student information system processes and explains procedures to inquirers.
- Assists with application testing and training in the use of new Registrar technologies in accordance with academic policies and procedures.
- Communicates with departments and programs to assist them with the development of the Timetable of Class Meetings each term.
- Provides procedural support to departments and programs and directs them to appropriate self-service publications, Guides, or applications.
65%
Description
Office Responsibilities
- Maintains office supply inventory and places orders.
- Communicates with administrative offices about Registrar processes.
- Resolves records and registration issues as appropriate.
- Provides general staff and office support including data entry and updates.
- Cross-trains with other members of the operations team and provides back-up support when required.
- Always uses good judgment and openness to issues of inclusion and diversity.
- Manages course data flow which includes course proposal support in DCARS, data entry and updates.
- Assists with student registration and enrollment pattern (D-Plan) changes.
- Communicates with Faculty and Student Affairs to resolve grading issues as appropriate.
- Participates in business process re-engineering.
30%
Description
Performs other duties as required.
Percentage Of Time
5%
-
--
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--
Performs other duties as assigned
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you learn about this employment opportunity?
- Current Dartmouth employee (Please specify full name below)
- Word of mouth
- Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
- jobs@dartmouth.edu email outreach
- Recruiter (Please specify full name or event below)
- abilityJOBS
- Chronicle of Higher Education
- Glassdoor
- Handshake
- HigherEdJobs
- Indeed
- Inside Higher Ed
- LinkedIn's Job Board
- RecruitMilitary
- Dartmouth's Job Board (searchjobs.dartmouth.edu)
- Other (Please specify below)
- If you would like to add more information to your answer, please specify here:
(Open Ended Question)
Required Documents
- Cover Letter
- Resume
