Call Center Representatives
Call Center / Customer Service / Entry-level Finance Training Classes Starting in November! Our client, Empower Retirement, located in DTC is seeking Call Center Representatives to support their Participant Services division starting in November. These positions are temporary, starting immediately, with the potential to lead into future full time positions with Empower Retirement. This is a great opportunity for someone seeking a career in Financial Services. Position will start remotely with the possibility of working onsite in the future.
Job Duties: Answering inbound calls from existing and new plan participants, employers, and third party specialists Provide general account information and educate participants on questions and available options related to contributions, withdrawal status and product information Process general account changes upon direction from participant as allowed by plan provisions Assist participants through the navigation of the automated voice response system and participant website. Submit requests for research and follow-up if needed after the initial call. May be required to make outbound calls if necessary. Review, comprehend and implement all new communication regarding plan updates and changes. Attend meetings, training and coaching sessions as required
Job Requirements: Must be able to meet department call quality requirements. Consistent adherence to work schedule and punctuality required. Must have proven customer service and phone skills. Must have basic Keyboarding skills. Must have ability to problem solve and react quickly to client's needs. Active Series 6 and Series 63 encouraged to apply (possible pay premium) Bilingual (Spanish speaking) encouraged to apply (possible pay premium). Must be able to work up to 40 hours per week between the hours of 6:00 am MT 8:00 pm MT with the possibility of a shift that includes Saturday. Must commit to long-term assignment with possible extension. Bachelor's Degree in Finance, Business or related preferred.
Related terms CSR, financial services representative, client services representative, customer service representative, call center, 401K, mutual funds, pension services, investments, retirement services, participant services, plan services, NLA, pera, portfolio, finance degree, recent grad, entry-level CORESTAFF Services is an Equal Employment Opportunity Employer. People from racial minority groups, veterans, and the disabled are strongly encouraged to apply. CORESTAFF Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.