Learning & Development Office Coordinator

CMR Institute, Inc.   Roanoke, VA   Full-time     Administration / Clerical
Posted on May 1, 2024

About CMR: CMR, a not-for-profit educational institute, is the go-to provider of educational solutions for pharmaceutical and medical device professionals. Established by physicians in 1966, we ensure life sciences professionals have the knowledge they need to successfully enhance healthcare and improve patient care. Since our founding, we’ve been committed to helping organizations and individuals connect with their customers and peers, reach their goals, and grow in their careers. That's why we continuously reinvest back into our organization and people to ensure we consistently deliver the most up-to-date, comprehensive, relevant, and effective learning resources to meet our client's unique needs.


Job Summary: The Learning & Development Office Coordinator performs a variety of functions to support the Learning Strategies department. Key responsibilities include quality assurance of online course materials, management of digital file systems, data entry, document preparation, coordination with internal and external stakeholders, and supporting project workflows.


Major Accountabilities:

  • Proofreads and edits all eLearning products ensuring proper grammar and punctuation, accurate pronunciations, alignment between materials, and adherence of CMR style conventions and formatting. Products include new and revised course materials, exams, voiceover audio files, coaching guides, webinars, podcasts, and other marketing or client-related materials
  • Assists with the development of eLearning content in Storyline including integration of revised text, voiceover audio, and updated graphics, ensuring accuracy at all times
  • Formats Word documents and creates PDFs of all modules following CMR style designations
  • Supports the maintenance of RIS reference files in Zotero online library as needed
  • Finalizes and digitally organizes all course components (content Word document, exam Word document, audio files, graphics, etc.)
  • Conducts a technical quality assurance review of each module and publishes SCORM files to respective realms
  • Oversees file management strategy in SharePoint, saving, moving, renaming, and sending files
  • Prepares contracts and SOWs to send to stakeholders; manages intake and processing of key documents, collecting contact information from new stakeholders
  • Manages data entry into CMR content database, Access database, CMR knowledge base, project management platform Asana, and other systems as needed. Ensures details on projects, content, contracts, and procedures are kept up to date
  • Assists with the completion, submission, and follow through of copyright applications as required by the USPTO office
  • Manages logistics and submissions for external course reviews by ACPE and/or continuing education to support compliance in programs including Oregon, SafeRx, Chicago Pharma ordinance, and others as required
  • Readily perform other duties as requested to support the organization’s vision, mission and to meet defined business objectives and bring innovative ideas to the organization and teams


Key Knowledge, Skills, Abilities and Competencies Required:

  1. Professional & Technical Skills             
  2. Attention to Detail & Commitment to Quality                              
  3. Organization
  4. Service Focus & Collaboration  
  5. Agility & Adaptability
  1. Time and Priority Management

Minimum Education Required:

  • Associate degree in English/Communications, Office Administration, Information Technology, or related area; may consider high school diploma or equivalent

Required Qualifications:

  • 2-3 years of relevant experience (ie. proofreading, data & file management, office coordination, etc.)  
  • Advanced knowledge in Microsoft Office and Adobe applications including document tracking and compiling PDFs

Preferred Qualifications:

  • Experience with Content Management Systems, Document Management Systems, and/or Digital Asset Management Systems
  • Familiarity with medical and life science terminology
  • Experience with eLearning authoring tools such as Articulate Storyline
  • Experience with SCORM and Learning Management Systems
  • Experience with citation management systems like Zotero



Working Conditions:

Hybrid or Remote Environment based on physical location: professional office and/ or personal office.

CMR Institute, Inc.

4423 Pheasant Ridge Road
Roanoke , VA