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Broadband Technician

Citizens Telephone Cooperative
Floyd, VA Full-time
Posted on February 13, 2020

Broadband Technician


At Citizens, we connect people and communities to technology. Now we’d like to connect with you.
Citizens is currently seeking a Broadband Technician to play a vital role in the continued stability
and growth of our organization. So come grow with us as a Broadband Technician, where you’ll
be enhancing the lives of our customers and will be a key member of a supportive, service-oriented
team that:


• Installs and troubleshoots video, voice services, and broadband services at customer locations.
• Educates customers regarding their existing and new services, promotes other Citizens’ services,
and proposes solutions to customer problems.
• Takes whatever actions are required to deliver a great customer experience.
• Lives Citizens’ Values, by completing work to the highest quality standard in the most productive
manner.


The Citizens Difference
Citizens is more than just a place to work. We strive to create an environment that promotes personal
development and provides many learning opportunities.
Our employees are key to our success. To demonstrate the value we place in our employees, Citizens
offers competitive salaries, an excellent benefits package (healthcare and retirement) and an excellent
working environment.

Primary Responsibilities and Essential Functions:

• Always interacts with customers in a professional, courteous manner.
• Educates customers in the use of installed products.
• Works outside on a customer’s premises or within a customer’s home.
• Follows all Company standard safety practices in the course of performing work activities.
• Prepares for daily work assignment by reviewing upcoming tasks and procuring equipment and
supplies from warehouse, and stocking vehicle as needed.
• Maintains company truck and other equipment per service requirements and safety guidelines.
• Drives a company truck between office and/or home and work sites in a safe and courteous manner,
and in accordance with all laws and company policies.
• Consults with supervisor and other technicians for advice and assistance as needed.
• Promotes Citizens services and is able to explain the advantages of additional products and services
• Participates in team meetings as scheduled.
• Attends job-related training that may include initial training, refresher training, product and service
updates.
• Completes paperwork accurately, and updates records as necessary.
• Installs or upgrades Citizens broadband products and services including video, voice services, and
broadband following prescribed procedures. Uses small hand tools, power tools, and test equipment.
Ensures that service operates within prescribed parameters.
• Attempts to identify and remedy sources of video, telephone, and broadband service issues.
• Works with alarms, low voltage electricity, and color-coded wires.
• Cleans work area upon completion of job.


Qualifications:

• Excellent customer service skills, a desire to build report, and the ability to educate customers on
existing and new services and proposes solutions to customers
• Experience installing and maintaining copper, coaxial and fiber optic facilities
• Experience setting up and troubleshooting a wifi network
• Proficient on computers and electronics
• Any other technical experience, i.e. setting up consumer devices such as TV’s, OTT streaming
devices, Internet connected devices, and gaming devices
• Basic Networking skills and knowledge
• Basic understanding/knowledge of internet speeds.
• Ability to read schematics
• Experience working with hand tools, power tools, drills, etc.
• Availability to work on a rotating on-call schedule that includes weekends, holidays, evenings
and overtime as needed
• Valid driver’s license and satisfactory driving record


The Broadband Technician will work primarily in the Floyd, Virginia area with occasional assignments
in Ft. Chiswell and New Castle. Only qualified applicants with the above knowledge, skills and
abilities will be considered. Applicants must provide both a resume and application to the address
listed below. Applicants may obtain an application at www.citizens.coop/careers or by calling (540)
745-9502. No applicant material will be accepted after March 13, 2020.


Citizens
Attention: Human Resources
P.O. Box 137, Floyd, VA 24091-0137
Equal Opportunity Employer