IT Helpdesk Technician

Blue Ridge Behavioral Healthcare   Roanoke, VA   Full-time     Information Services / Technology (IT)
Posted on June 8, 2022
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Are you an IT Help Desk Technician looking to use your skills to make a difference in the community? We love our IT staff!

The IT Technician (Information Technology) at BRBH is responsible for providing front-line IT support to internal and remote staff to assure business continuity by responding to help desk requests for technical assistance.  IT Technician will escalate tickets to next level support as needed. This also includes installing, diagnosing, repairing, maintaining, and upgrading all hardware/software and equipment to ensure optimal PC performance.  Responsible for maintaining information in user accounts when needed.  Documenting hardware/software issues and resolutions in the IT Help Desk knowledge base.  Provides end-user training and assistance in the use of PCs/software when requested (by telephone, electronically, occasionally in person).  Additionally act as backup for updating the agency Intranet website. Our IT team leads our agency in modeling and troubleshooting remote work capabilities.

Knowledge, Skills, & Abilities Include:

  1. Basic knowledge of LAN/WAN.
  2. Technical knowledge of desktop and laptop hardware, including internal components.
  3. Hands-on hardware/software troubleshooting experience.
  4. Working technical knowledge of current network protocols, Microsoft operating systems, network printer installation.
  5. Able to read and understand technical manuals, procedural documentation, and OEM guides.
  6. Proficiency in Microsoft Office versions (Word, Excel, Access, PowerPoint, Outlook).
  7. Ability to conduct research into PC issues and products for problem resolution.
  8. Knowledge of share and security attributes for folder/file security.
  9. Knowledge of helpdesk ticketing system.
  10. Knowledge of Active Directory.
  11. Knowledge of disk imaging software.
  12. Ability to work in a fast paced environment, and prioritize and balance multiple tasks.
  13. Strong written and oral communication skills.
  14. Ability to work with all levels of agency staff.
  15. Ability to understand and follow specific instructions and procedures.

The position schedule is Monday-Friday 8:00am-5:00pm.

Minimum Requirements:

1. Education: Associate's Degree in Information Technology required or equivalent knowledge, skills & abilities.

2. Experience: Two (2) years computer/hardware/software troubleshooting experience and help desk support experience preferred.

3. Licensure/Certifications: A plus and/or Network plus certification preferred. 

4. Safe Driving Record: Candidates must have a valid Virginia driver's license with a safe driving record (no more than two moving violations in the last three years and no criminal violations in the last five years).

5. Background Check: Candidates who are offered a position are required to undergo a background check and drug screen.

Why work at BRBH?

  • See the Difference: You will provide critical support to ensure the delivery of quality clinical services provided by our staff in our community.
  • Great co-workers: Our staff work hard and support each other in a team atmosphere.
  • Work/Life Balance: We have a great Paid Time Off policy - 29 days annually, which starts accruing on your first day.
  • We offer great benefits, including VRS (Virginia Retirement System)! Click here for more information:
  • Want to know more? Check out our employment page to see employee reviews and more information about BRBH:,43.htm

Blue Ridge Behavioral Healthcare (BRBH) is one of forty Community Services Boards established under the Code of Virginia to provide comprehensive services for individuals who have mental health disorders, developmental disability, or substance use disorders. We are charged also with continuously monitoring and evaluating our services to ensure their cost effectiveness and applicability to current citizen needs. BRBH operates multiple programs throughout the Roanoke Valley with over 400 employees working to provide or support our services. We are proud to have served our community for over 50 years. Blue Ridge Behavioral Healthcare maintains a drug-free workplace and equal opportunity employment. This position is located in Roanoke, VA.

Categories: Human Services/ Social Work/ Non-Profit/ Healthcare/ Social Services/ IT Technician/ Help Desk Support

BRBH follows CMS (Centers for Medicaid & Medicare Services) guidelines, which require, if hired, proof of COVID-19 vaccination, or an approved medical or religious exemption.