(Internal Only) Administrative Assistant Emergency Services

Blue Ridge Behavioral Healthcare   Roanoke, VA   Full-time     Administration / Clerical
Posted on January 6, 2022
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The Administrative Assistant manages the functions of the Emergency Services program, including answering phones (including the crisis line), triage phone calls, and communicate/collaborate with community professionals about clients in crisis. The Administrative Assistant enters client data and client services into the electronic record system that may include admission information and forms, and assists with gathering statistics for weekly, monthly, and quarterly reports. They also assist with billing functions and collaborate with Reimbursement staff. The Administrative Assistant checks the bed registry to see where available beds are reported, contacts facilities about availability, and faxes requested information about potential admissions.

The schedule for this position is: on-call 5:00 pm - 3:00am Tuesday - Thursday, as needed. Other shifts may be available at times.

Minimum Requirements:

1. Education: High school diploma or GED

2. Experience: Minimum of one year experience with and interest in working interest in working with a diverse client population, including individuals with mental illness, intellectual disabilities, or substance abuse issues who may be in crisis.

3. Background: Candidates who are offered a position are required to undergo a background check and drug screen.

Minimum required knowledge, skills and abilities:

  • Advanced computer skills, keyboarding skills, data entry, and billing process including Medicaid, Medicare, 3rd party payers and fee setting.
  • General knowledge of office and business practices.
  • Skill in data collection techniques and assimilation for report generation.
  • Proficiency in computer programs such as Microsoft Office, including Excel, Word and Outlook.
  • Effective oral & written communication skills.
  • Routine problem-solving skills.

Why work at BRBH?

  • Working with clients: This role supports agency staff and clients, which is critical for the work that we do. In serving our clients, each day BRBH makes a difference in our community.
  • Great co-workers: Our staff work hard and support each other in a team atmosphere.
  • Day schedule: Our programs are open Monday - Friday, day shift.
  • Work/Life Balance: we have a great Paid Time Off policy - 29 days annually, which starts accruing on your first day.
  • We offer great benefits, including VRS (Virginia Retirement System)! Click here for more information: http://www.brbh.org/benefits.htm
  • Want to know more? Check out our Employment page on Glassdoor to see employee reviews and more information about BRBH: http://www.glassdoor.com/Overview/Working-at-Blue-Ridge-Behavioral-Healthcare-EI_IE464369.11,43.htm

Blue Ridge Behavioral Healthcare (BRBH) is one of forty Community Services Boards established under the Code of Virginia to provide comprehensive services for individuals who have mental health disorders, developmental disability, or substance use disorders.  BRBH provides multiple programs and services throughout the Roanoke Valley with over 400 employees working to provide quality care to our clients. We are proud to have served our community for over 50 years. BRBH maintains a drug-free workplace and is an equal opportunity employer. This position is located in Roanoke, VA.

Categories: Human Services/ Social Work/ Sociology/ Psychology/ Non-Profit/ Healthcare/ Social Services