Appointment Scheduler

Blue Ridge Behavioral Healthcare   Roanoke, VA   Full-time     Administration / Clerical
Posted on November 17, 2022
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The Centralized Schedulers provide excellent internal and external customer service while scheduling, rescheduling, and canceling a high volume of client appointments for multiple agency locations. The Centralized Schedulers respond to requests for behavioral health appointments in person or by phone, email, or electronic messaging.

The schedule for this position is 8:00 AM - 5:00 PM with one hour lunch, Monday - Friday.

What we are looking for: The ideal candidate will be detail oriented, have strong customer service skills and will enjoy assisting individuals who may have mental illness or developmental disabilities. The successful candidate will be flexible, a strong multi-tasker, and work well under pressure.

Minimum Requirements:

  • Education: High school diploma or GED required.
  • Experience: One year customer service experience working with diverse client populations, including individuals diagnosed with developmental disabilities, serious mental illness, and/or substance abuse.  One year experience working in a healthcare setting with scheduling functions preferred and an understanding of HIPAA (client confidentiality). 
  • Background Check: Candidates who are offered a position are required to undergo a background check and drug screen.

Why work at BRBH?

  • Support Great Staff: Schedulers assist our clients in scheduling needed appointments in a convenient way and provide critical support to our clinical staff providing services in the community.
  • Great co-workers: Our staff work hard and support each other in a team atmosphere.
  • Work/Life Balance: We have a great Paid Time Off policy - 29 days annually, which starts accruing on your first day.
  • We offer great benefits, including VRS (Virginia Retirement System)! Click here for more information: http://www.brbh.org/benefits/
  • Want to know more? Check out our Employment page on Glassdoor to see employee reviews and more information about BRBH: http://www.glassdoor.com/Overview/Working-at-Blue-Ridge-Behavioral-Healthcare-EI_IE464369.11,43.htm

Blue Ridge Behavioral Healthcare (BRBH) is one of forty Community Services Boards established under the Code of Virginia to provide comprehensive services for individuals who have mental health disorders, developmental disability, or substance use disorders.  BRBH provides multiple programs and services throughout the Roanoke Valley with over 400 employees working to provide quality care to our clients. We are proud to have served our community for over 50 years. BRBH maintains a drug-free workplace and is an equal opportunity employer. This position is located in Roanoke, VA.

BRBH follows CMS (Centers for Medicaid & Medicare Services) guidelines, which require, if hired, proof of COVID-19 vaccination, or an approved medical or religious exemption.