Universal Banker

Bank of Botetourt   Buchanan, VA   Full-time     Finance
Posted on May 13, 2022
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Universal Banker

Bank of Botetourt is searching for qualified candidates for a Universal Banker. This position will perform a variety of banking duties such as, processing teller transactions, demonstrating superior customer service and promoting bank products and services. Applicants must also be willing to learn all job skills related to sales and delivery of retail banking products and services, including opening new accounts and taking consumer loan applications. Candidates will interact with both consumer and business market customers with a goal of expanding and fostering banking relationships with existing and future customers. Supervisory experience is preferred.

The Buchanan Office is a high-paced office which requires the prospective candidate to maintain strong organizational skills and the ability to multi-task. In addition, the candidate must have strong people skills to develop customer relationships through cross-selling products and services.

Candidate will already have the Universal Banker designation or be willing to participate in a future Universal Banker training class.


Job Descriptions

SUMMARY: Daily teller activities, backup vault duties and assists with ATM functions as needed. In addition, this candidate will be required to learn to open all accounts and will service as back-up when needed in this function.

Essential Functions

Ensures compliance with bank policies and procedures related to the teller function.
Greet customers and receives and handles deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits.
Receives payment on all loans, ensuring that payments equal the amount due and that all late charges, if applicable, are collected.
Issues certified checks, VISA travel and gift cards, cashier checks and direct customers on how to purchase US Savings Bonds.
Process bank-by-mail and night depository items and record proper information on bank forms.
Close accounts or transfer funds, as requested.
Collect utility payments and disburses funds to the proper company.
Completes "IRS Currency Transaction Report 4789" for all cash transactions over $10,000.
Count, prove and package incoming shipments of currency and coin.
Balance cash drawer and prepare teller sheet and ensure that each teller balances at the close of each day. Provides assistance to locate any differences. Ensures that all differences are properly recorded and, if required, reported to the manager or auditor immediately.
Cash checks, pay withdrawals from savings accounts, redeem savings bonds and coupons.
Performs a variety of customer service transactions, such as account holds, stop payment orders, direct deposits and check confirmation.
Continuously demonstrates a helpful, friendly attitude and is committed to providing excellent customer service.
Know the Bank's products and services thoroughly.
Look for opportunities to sell bank services.
Sells and/or refers Bank's products and services to customers and prospects. Also participates with manager in the allocation of retail sales goals and the achievement of individual sales goals.
Maintains the proper supply of vault cash, also maintains inventory of cashier's checks, money orders, and other negotiables for use in the teller area.
Understands their role in case of robbery, whether victim or bystander, and knows proper post-robbery procedures.
Maintains a neat and orderly work area and ensures that all negotiable items and confidential records are properly secured.
Uses computer system to make inquiries as to account status.
Operate standard office machines, including coin sorter, coin wrapper, currency counter, teller machine, typewriter, copier, fax machine and adding machine.
Ensures that the appearance of the teller area and personnel are neat, organized and in accordance with bank policy.
Provides on-the-job training for tellers on an as-needed basis. Monitors tellers to ensure compliance with bank procedures and policies. Issues written and oral instructions on teller operations as necessary.
Balance ATMs.
Assist in receiving and processing deposits for Bank of Botetourt Elementary Savings Program.

Expectations

Provide superior customer service.
Represent the bank in a professional manner.
Represent Bank of Botetourt in community affairs and events.
Treat all staff members with the utmost respect and cooperation.
Conduct business to maximize shareholder value.
Promptly report known or suspected violations of BSA laws, rules, or regulations involving the bank, its customers, or any other parties, or violations of the bank's BSA compliance program to the BSA Officer or Coordinator.
Performs all other duties assigned.

This job description is not all inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

BANK OF BOTETOURT promotes an equal employment opportunity work place, which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your manager should you have any questions about this policy or these job duties
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